Apple laptop screen issues

[d000hg]

(politely) causing a scene in the Apple Store might get you somewhere but again I reckon only a better rebate on a new model.

[TheDude]

How did you pay for it? It has a fault that is an inherent fault, with multiple examples of the exact same fault occurring since you bought it.

If you paid by credit card, use Apple support and keep a log of the conversation. If they aren't going to help you, then state that the goods were clearly never fit for intended purpose at point of sale and therefore the goods have been at fault since this time. Perform a credit card chargeback. It may be a lemon of a laptop or a wider problem with the model, but your main concern should be getting a refund in line with consumer law.

I know lots of people running older Macs, because the new ones are often junk. Design flaws across the Pro and Air range. I use a 2013 Air for this reason and it keeps on chugging away.

It was a business purchase and I am not protected by consumer law as Apple were keen to point out.

[agentzero]

SNIP

Has anyone else seen similar issues? A replacement screen is £500+ and I have no confidence it will permanently resolve the issue given my previous experiences.

I was hoping to get a fair bit of cash back when I sell this (and I know I am a sucker but I do fancy one of the new 16" M1 machines) but if sold with a less than perfect screen I am going to have to take a big hit on price.

Any advice?

TheDude

How did you pay for it? It has a fault that is an inherent fault, with multiple examples of the exact same fault occurring since you bought it.

If you paid by credit card, use Apple support and keep a log of the conversation. If they aren't going to help you, then state that the goods were clearly never fit for intended purpose at point of sale and therefore the goods have been at fault since this time. Perform a credit card chargeback. It may be a lemon of a laptop or a wider problem with the model, but your main concern should be getting a refund in line with consumer law.

I know lots of people running older Macs, because the new ones are often junk. Design flaws across the Pro and Air range. I use a 2013 Air for this reason and it keeps on chugging away.

[PerfectStorm]

I replaced mine with a 1:1 match on ebay - not cheap, but cheaper than getting Apple or anyone else to do it and lots of tutorials on YouTube.

[BlasterBates]

I had a company Mac from around that time which I used for about 18 months without any issues. However I found this:

https://discussions.apple.com/thread/8569317

[BigDataPro]

In my experience Mac is more reliable than others. Probably you are a bit unlucky in this instance. In 2016, I bought an used 2012 Mac Pro on ebay for £220. Removed DVD player, added additional HDD, Upgraded RAM to 16GB (not sure if it can use full 16GB). It is still going very well.

Like d000hg said, make a fuss, who knows they may give you a new one at a much reduced price.

[d000hg]

If you want a new one and you kick up a big fuss, Apple might give you better price on the old one than normal?

You could ask on the MacRumors forums too for more advice.

[eek]

I have complained long and hard but Apple won't do anything more.

Small claims court or you are stuffed then.

[TheDude]

All you can do is take it back to Apple again and see if / what they will do for you..

But it does sound like your best plan is get replacement, repair screen and then sell ASAP...

I have complained long and hard but Apple won't do anything more.

[eek]

1. Around the edges
2. Pretty much
3. No
4. Apple repairs
5. Yes
6. No issue on other monitors

All you can do is take it back to Apple again and see if / what they will do for you..

But it does sound like your best plan is get replacement, repair screen and then sell ASAP...

[TheDude]

Where on the screen are you getting the orange patches?
Has it been the same place for all 3 screens?
Is it possibly related not to how you carry it, but where it is positioned when in use?
Have you taken it to Apple for repair, or done it independently?
Has anyone checked the graphics section of the motherboard and connectors?
Have you tried plugging it in to an external monitor to see if you get the issue there?

1. Around the edges
2. Pretty much
3. No
4. Apple repairs
5. Yes
6. No issue on other monitors

[WTFH]

Where on the screen are you getting the orange patches?
Has it been the same place for all 3 screens?
Is it possibly related not to how you carry it, but where it is positioned when in use?
Have you taken it to Apple for repair, or done it independently?
Has anyone checked the graphics section of the motherboard and connectors?
Have you tried plugging it in to an external monitor to see if you get the issue there?

[TheDude]

I have a 2018 Macbook Pro which is on it's third screen. The previous two screen started to exhibit patches of orange discolouration and the current screen is starting to go the same way however the effect is still subtle.

Apple have of course washed their hands of the issue.

I have carried laptops to work for over 20 years and never experienced any issues like this. Due to the expense I have treated this machine with the same care I would a donor organ so I believe the issue is a hardware/design flaw.

The damage may be heat/pressure related however I keep the laptop in a padded bag (purchased from Apple) and inside the padded laptop section of a specifically designed rucksack. The machine is shut down at the end of every day rather than being put into sleep mode. It can run a little hot and I allow a minute or two cooling time however Apple offer no guidance on cooling time and in any case I expect a 3 grand laptop to be a bit more robust than this.

Has anyone else seen similar issues? A replacement screen is £500+ and I have no confidence it will permanently resolve the issue given my previous experiences.

I was hoping to get a fair bit of cash back when I sell this (and I know I am a sucker but I do fancy one of the new 16" M1 machines) but if sold with a less than perfect screen I am going to have to take a big hit on price.

Any advice?

TheDude