Got payment from agency. As I always do, since its in euros I transfer pretty much all of it out to currency fair.
Then, as I always do, a few days later, I check the amount recieved matches up with invoice. In this case, it looks like the last two digits were reversed (xx83 instead of xx38 - so 45E more). So I contacted finance dept at agency - they got back to me today and said nope deffo transferred right amount.
So today, thought I'd better speak to bank. Checked my statement and xx83 has now magically changed to xx38. Not cool.
No phone call to advise me, no entry on statement to show error being corrected, just a manual edit of the figure. But they've been caught out a bit because they did the aforementioned BACS transfer for me based on the old amount - so now I'm 40E overdrawn!
Not the first time they've done this. They seem to make mistakes and then do manual edits to cover them up without bothering to let the customer know. Last year, it seems someone accidentally deleted a large credit from my account - it was as if it never existed. Took me ages to convince them that it was there - luckily I had a copy of statment with it on.
This time they had better not charge me for being overdrawn!
Then, as I always do, a few days later, I check the amount recieved matches up with invoice. In this case, it looks like the last two digits were reversed (xx83 instead of xx38 - so 45E more). So I contacted finance dept at agency - they got back to me today and said nope deffo transferred right amount.
So today, thought I'd better speak to bank. Checked my statement and xx83 has now magically changed to xx38. Not cool.
No phone call to advise me, no entry on statement to show error being corrected, just a manual edit of the figure. But they've been caught out a bit because they did the aforementioned BACS transfer for me based on the old amount - so now I'm 40E overdrawn!
Not the first time they've done this. They seem to make mistakes and then do manual edits to cover them up without bothering to let the customer know. Last year, it seems someone accidentally deleted a large credit from my account - it was as if it never existed. Took me ages to convince them that it was there - luckily I had a copy of statment with it on.
This time they had better not charge me for being overdrawn!
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