Reply to: Cater Allen have done it again - editing statement entries retrospectively.

[blacjac]

It's a bit of a coincidence that when dh000g logs into his business account he happens to see dh000g's ISAs, not some random person's, therefore I suspect that they are linked in someway and dh000g isn't quite telling us the full story

The point I am making is that legally there is no difference between linking dh000g's ISA to me as there is linking it to dh000gco.
Dh000g and dh000gco are 2 completely separate legal entities.

Do you think that an employee of Tesco would be happy that their boss could see their ISA accounts through Tesco's internet banking?

[FiveTimes]

I'd bin them off. There are a few things I can't stand and one of them is poor customer service.

[Notascooby]

I'd have thought at the very very least they'd have covered the overdrawn amount as good faith.

[psychocandy]

You empty your business account after each invoice is paid in? What about accountant fees, pension contributions, tax etc?

No mate. Euro business account - get paid in euros. Have sterling account also hence the need to convert to sterling from whcih are paid all the things you mention above.

I actually move it all out to currency fair who do the conversion and plonk it back into my sterling business account.

[Bunk]

You think that showing one legal entities account information to another completely separate legal entity is just 'wierdness'?

I see that as no different to your personal ISA accounts showing up on my internet banking, and would be very unhappy about it.

It's a bit of a coincidence that when dh000g logs into his business account he happens to see dh000g's ISAs, not some random person's, therefore I suspect that they are linked in someway and dh000g isn't quite telling us the full story

[javadude]

But they've been caught out a bit because they did the aforementioned BACS transfer for me based on the old amount - so now I'm 40E overdrawn!

You empty your business account after each invoice is paid in? What about accountant fees, pension contributions, tax etc?

[jamesbrown]

FFS. Finally got some sense. First of all they tried to deny all knowledge and say that the entry hadn't been edited.

When I pointed out they might have objected to the BACS transfer out being more than was in the account if that had been the case they 'went away to check'. Then came back and admitted that they had retrospectively edited the entry due to an error.

Must admit I gave them some grief for this. Not a banking/accounts expert but surely they should have at least contacted me and surely the account should show some sort of entry to correct the mistake - not just an edited entry with no sign of change.

Best thing is I said OK. I'm now 30E overdrawn I'd better not be charged for this because its your mistake. They said yeh OK as long as you pay 30E in the next few days. Sod off said I - wait until my next invoice goes in.

Time to look for new business account I think.

Perhaps I'm missing something here, but how did you get overdrawn to the tune of 30E? Your business accounts should be operating with a reasonable balance to account for the "unexpected". On Cater Allen, I've had some dubious experiences with payments myself, but in their defense, the staff on the phones have been excellent (and upfront about mistakes).

[psychocandy]

FFS. Finally got some sense. First of all they tried to deny all knowledge and say that the entry hadn't been edited.

When I pointed out they might have objected to the BACS transfer out being more than was in the account if that had been the case they 'went away to check'. Then came back and admitted that they had retrospectively edited the entry due to an error.

Must admit I gave them some grief for this. Not a banking/accounts expert but surely they should have at least contacted me and surely the account should show some sort of entry to correct the mistake - not just an edited entry with no sign of change.

Best thing is I said OK. I'm now 30E overdrawn I'd better not be charged for this because its your mistake. They said yeh OK as long as you pay 30E in the next few days. Sod off said I - wait until my next invoice goes in.

Time to look for new business account I think.

[blacjac]

The one weirdness is that my ISAs show up when I login to the business account as well as the personal one.

You think that showing one legal entities account information to another completely separate legal entity is just 'wierdness'?

I see that as no different to your personal ISA accounts showing up on my internet banking, and would be very unhappy about it.

[psychocandy]

Or a pound every time you were a miserable git?

[northernladuk]

Last time I moaned and they gave me £100 if I remember correctly.

See if you can make the same deal with Admin on here. They will owe you a bloody fortune.

[psychocandy]

They talk to you nicely on the phone when you call to inform them of more mistakes and that's why you stick with 'em? Easily pleased, eh.

If you negotiated a £500 payment to you every time they screw up you can bet it wouldn't happen again (I've done it with Vodafone and the mistakes stopped almost overnight).

Last time I moaned and they gave me £100 if I remember correctly.

[Epiphone]

If they didnt cause this sort of problem I'd be happy to stay with them on the basis of their phone support.

They talk to you nicely on the phone when you call to inform them of more mistakes and that's why you stick with 'em? Easily pleased, eh.

If you negotiated a £500 payment to you every time they screw up you can bet it wouldn't happen again (I've done it with Vodafone and the mistakes stopped almost overnight).

[Sausage Surprise]

NLUK - Yes I know their Santander at the end of the day. But like I said, its not the usual Santander phone people - they are actually quite decent.

If they didnt cause this sort of problem I'd be happy to stay with them on the basis of their phone support.

Sorry but "they're" or "they are" ........

[kingcook]

I feel I need telling, or telling what I might need telling. I've always found Santander helpful with my business a/c on the phone and the online side works sweetly enough.

The one weirdness is that my ISAs show up when I login to the business account as well as the personal one.

Santander were good when I had my business account with them, but I never (iirc) had to speak with them about anything. I've had personal banking dealings with them in the past and it's a shoddy service, IMO.

Some of my personal accounts showed up on my business login too, not cool. I wonder who else's login my details appeared under

Anyhow, closed all my accounts with them now. My online banking still works though (although to be fair it does show a message saying I have no accountsw with them. Half a job.