Totally Dissatisfied with my Accountant

[Roll Out The Farrell]

I posted earlier in the Contract Accountants Are They Worth It? thread....

Glad I saw this thread as I was about to start a similar one.

I've been using one of the main "contract" accountancy firms since 2010 & they've gone way down hill, to be sure.

They had some kind of restructuring a couple of years back and I lost my regular guy who was actually very good. Now response times are awful and they leave everything to the last minute and even got my last VAT return wrong. My assigned "accountant" also couldn't give me any advice on capital gains as it was out of his remit.

What's the point in paying £120 pcm for that kind of service? I may as well just use a local outfit and get them to bill me by the hour.

Well, the last straw event has just occurred. They've missed the filing deadline of 1 Jan despite my having approved the accounts mid December (and they had all the info to do my draft accounts months ago). They said their software didn't pull some of the figures through properly and they would have to be reapproved and resubmitted and not to worry they'd be in touch before the holidays. Then radio silence until today despite a number of efforts to chase them up. They have reassured me that they extended the filing deadline and that there would be no problems but surely this is the kind of think that raises my head over the parapet?

This, on top of everything else, is it for me. What happened to this company (one of the main providers)? And here's a clue, name begins with an N and a W.

[courtg9000]

Ah ha. The companies in that group quite often get bad press here.

[northernladuk]

Did they say they will only do your accounts in this period or did you just leave it to the last minute? Something is likely to go wrong giving them only 5 working days, just before xmas, with covid going through the roof.

Either way. Time to go.

[Fred Bloggs]

Dead simple. Take control and move away from these cowboys immediately. They would close if everyone did so. FWIW, if I needed an accountant these days (I don't) I think my first call would be to Maslins since they frequently make sense here when they post.

[Roll Out The Farrell]

Did they say they will only do your accounts in this period or did you just leave it to the last minute? Something is likely to go wrong giving them only 5 working days, just before xmas, with covid going through the roof.

Either way. Time to go.

No, they've had all they needed since November

[Roll Out The Farrell]

Dead simple. Take control and move away from these cowboys immediately. They would close if everyone did so. FWIW, if I needed an accountant these days (I don't) I think my first call would be to Maslins since they frequently make sense here when they post.

Duly noted. Thanks.

[JHamp82]

My Accountants, Gorilla Accounting, are always on the ball for me. They have good TrustPilot rating as well so give them a call I would say if you are dissatisfied with your accountant.

[Roll Out The Farrell]

My Accountants, Gorilla Accounting, are always on the ball for me. They have good TrustPilot rating as well so give them a call I would say if you are dissatisfied with your accountant.

How much do you pay?

[WTFH]

How much do you pay?

Looking at his posting history on here, I wouldn't be surprised if they paid him.

[BigLadFromBeeston666]

+1 for Gorilla Accounting. Recommended by a lad here. Lauren has been absolutely top notch. Everything is on FreeAgent too, so you can chop and change in the future more easily if things do go downhill.

I was DIY accounts for a bit after a poor accountant experience.

A good accountant pays for itself many times over.

A bad accountant does not.