Originally posted by DealorNoDeal
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Reply to: Section 75 of the Consumer Credit Act
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Previously on "Section 75 of the Consumer Credit Act"
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Originally posted by DealorNoDeal View PostThis is the Act which covers items over £100, bought by credit card, where you don't receive the item, it's faulty or the company refuses a refund.
https://www.moneyadviceservice.org.u...ou-pay-by-card
Has anyone made a claim under the Act?
I ordered something 2 weeks ago, and the company kept saying they were shipping it but it's never arrived. Now they are not responding to emails, and they never answer the phone.
I'm wondering how long to leave it before raising it with the credit card company (MBNA).
Thanks.
Even if a credit card contains personnel name, a company (contractor) card is not covered by Section 75. So using personnel credit cards is the best way for contractors, as Section 75 applies to this type of cards.
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Originally posted by eek View Post
That's nowt - the sideboard I ordered (and paid for) in November arrived in April.
5 months is a long time even if it was made to order. Perhaps they only cut a tree down when you place an order.
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Originally posted by DealorNoDeal View PostThis other supplier is currently giving a delivery date of Thursday, so we shall see.
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I was unimpressed with AO, oddly enough Currys were better the twice they delivered stuff.
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Originally posted by eek View Post
Been there - I will never order anything from AO.com as it's not worth the risk of failed delivery (after they sold the item at a higher price to some else between me placing the order and the delivery date even though they had taken the money),
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Originally posted by DealorNoDeal View Post
Agreed. The company has given me enough assurances that I do believe they are endeavouring to fulfil the order.
The issue is that, when I ordered the item, it was showing as "in stock", when in fact it wasn't. It's actually coming from another supplier, who are getting it directly from the manufacturer.
This other supplier is currently giving a delivery date of Thursday, so we shall see.
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Originally posted by DealorNoDeal View Post
Agreed. The company has given me enough assurances that I do believe they are endeavouring to fulfil the order.
The issue is that, when I ordered the item, it was showing as "in stock", when in fact it wasn't. It's actually coming from another supplier, who are getting it directly from the manufacturer.
This other supplier is currently giving a delivery date of Thursday, so we shall see.
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Originally posted by BlasterBates View PostThere's no rush with the credit card they refund in full if you don't receive the goods. I would give enough time for the goods to arrive, rather than cancelling and then having to fill out even more forms to reverse the refund. The main thing is to claim when you received credit card statement and the goods haven't arrived.
The issue is that, when I ordered the item, it was showing as "in stock", when in fact it wasn't. It's actually coming from another supplier, who are getting it directly from the manufacturer.
This other supplier is currently giving a delivery date of Thursday, so we shall see.
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There's no rush with the credit card they refund in full if you don't receive the goods. I would give enough time for the goods to arrive, rather than cancelling and then having to fill out even more forms to reverse the refund. The main thing is to claim when you received credit card statement and the goods haven't arrived.Last edited by BlasterBates; 24 May 2021, 18:55.
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Sending them an email with the subject "Claiming a refund from the Credit Card Company" woke them up. They replied 11 minutes later, with this:
This is scheduled for delivery on Friday.
Kind Regards,
Do I believe them? Nope.
If it doesn't arrive on Friday, I'll phone the credit card company on Saturday morning.
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