Company purchase - Return of unwanted goods

[malvolio]

Well that was a result. After an exchange of (very polite!) emails with Dell Customer Care, they have agreed to accept the return with a full refund.

[northernladuk]

Returns for stuff you don't want tends to be individual polices with certain companys. Some have great returns policies, many clothing places and, I believe John Lewis was supposed to be the leader in no quibble returns, but I'm not surprised as much of there stuff was a little more expensive. Oddly John Lewis seems on par with normal prices now so dunno if their returns policies have changed. Back when it was teh gold standard I'd have bought laptops from there just in case this happened.

Unfortunately for you Dell seem to operate only what they need to by law so won't take used stuff back that you just don't want.

[sadkingbilly]

No worries.

It's Win 11 Home, we've had it about 12 days - long enough to finish the install and add our necessary software and find out she can't use it. As of now it's had a factory reset so it's back to its as delivered state.

Price is £1080 inc VAT but plus shipping (unless you're in driving range!).

Anything else drop me a PM

i'll have a think and PM you

[malvolio]

which OS, how long have you had it, and how much do you want?
sorry for terse mode

No worries.

It's Win 11 Home, we've had it about 12 days - long enough to finish the install and add our necessary software and find out she can't use it. As of now it's had a factory reset so it's back to its as delivered state.

Price is £1080 inc VAT but plus shipping (unless you're in driving range!).

Anything else drop me a PM

[eek]

It's a 4K

Tis a good deal then.

[sadkingbilly]

It's a 4K

which OS, how long have you had it, and how much do you want?
sorry for terse mode

[malvolio]

What Screen type (not that I want it). There is a big price deferential between the FHD and 4k screens.

It's a 4K

[eek]

Latest version Dell XPS 13 9315 I7, 16Gb RAM 512Gb SSD

What Screen type (not that I want it). There is a big price deferential between the FHD and 4k screens.

[malvolio]

how old is it, and what's the spec?

Latest version Dell XPS 13 9315 I7, 16Gb RAM 512Gb SSD

[sadkingbilly]

Yep, consumer legislation does not apply to business to business transactions as you yourself have pointed out on here many times.

Just because it's a laptop doesn't mean anything else.

And unless you paid full price for it - you should make a profit on the laptop selling it on ebay. Why do you think I recommend Dell outlet when people are looking for a new laptop.

SSSSHHHHHH!! i woz first

[eek]

MyCo bought a laptop - a fairly hi-spec Dell XPS 13 - for the worker in the family to replace her aging Win 10 one. Turns out that a combination of her eyesight and the poor contrast of the keys on the Dell backlit keyboard means she finds it almost impossible to use under anything other than dim lighting.

However I can't send it back to Dell, since they are claiming that a company can only return goods that are faulty; the Consumer Rights protections do not apply to corporate purchases. So we are left with a solid and expensive laptop that she can't use and I don't need.

That seems a little unfair. Does anyone know if it is indeed the case?

Yep, consumer legislation does not apply to business to business transactions as you yourself have pointed out on here many times.

Just because it's a laptop doesn't mean anything else.

And unless you paid full price for it - you should make a profit on the laptop selling it on ebay. Why do you think I recommend Dell outlet when people are looking for a new laptop.

[sadkingbilly]

MyCo bought a laptop - a fairly hi-spec Dell XPS 13 - for the worker in the family to replace her aging Win 10 one. Turns out that a combination of her eyesight and the poor contrast of the keys on the Dell backlit keyboard means she finds it almost impossible to use under anything other than dim lighting.

However I can't send it back to Dell, since they are claiming that a company can only return goods that are faulty; the Consumer Rights protections do not apply to corporate purchases. So we are left with a solid and expensive laptop that she can't use and I don't need.

That seems a little unfair. Does anyone know if it is indeed the case?

Alternatively, anyone want a high quality, factory reset laptop for about a grand?

how old is it, and what's the spec?

[Lance]

MyCo bought a laptop - a fairly hi-spec Dell XPS 13 - for the worker in the family to replace her aging Win 10 one. Turns out that a combination of her eyesight and the poor contrast of the keys on the Dell backlit keyboard means she finds it almost impossible to use under anything other than dim lighting.

However I can't send it back to Dell, since they are claiming that a company can only return goods that are faulty; the Consumer Rights protections do not apply to corporate purchases. So we are left with a solid and expensive laptop that she can't use and I don't need.

That seems a little unfair. Does anyone know if it is indeed the case?

Alternatively, anyone want a high quality, factory reset laptop for about a grand?

that is the case.
Some companies might give you a refund, and charge you a restocking fee.

Given the shortage I'm surprised Dell haven't made you an offer.
Try local shops, but expect to lose 25% even if it's boxed and "as new".

And no, consumer rights aren't applicable to company purchase. It's why I buy devices personally and expense them to the company (can even get the invoice billed with a CO name and VAT number).

[malvolio]

MyCo bought a laptop - a fairly hi-spec Dell XPS 13 - for the worker in the family to replace her aging Win 10 one. Turns out that a combination of her eyesight and the poor contrast of the keys on the Dell backlit keyboard means she finds it almost impossible to use under anything other than dim lighting.

However I can't send it back to Dell, since they are claiming that a company can only return goods that are faulty; the Consumer Rights protections do not apply to corporate purchases. So we are left with a solid and expensive laptop that she can't use and I don't need.

That seems a little unfair. Does anyone know if it is indeed the case?

Alternatively, anyone want a high quality, factory reset laptop for about a grand?