MyCo bought a laptop - a fairly hi-spec Dell XPS 13 - for the worker in the family to replace her aging Win 10 one. Turns out that a combination of her eyesight and the poor contrast of the keys on the Dell backlit keyboard means she finds it almost impossible to use under anything other than dim lighting.
However I can't send it back to Dell, since they are claiming that a company can only return goods that are faulty; the Consumer Rights protections do not apply to corporate purchases. So we are left with a solid and expensive laptop that she can't use and I don't need.
That seems a little unfair. Does anyone know if it is indeed the case?
Alternatively, anyone want a high quality, factory reset laptop for about a grand?
However I can't send it back to Dell, since they are claiming that a company can only return goods that are faulty; the Consumer Rights protections do not apply to corporate purchases. So we are left with a solid and expensive laptop that she can't use and I don't need.
That seems a little unfair. Does anyone know if it is indeed the case?
Alternatively, anyone want a high quality, factory reset laptop for about a grand?
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