Poor 9 year old daughter...

**NickFitz** · 21 July 2008, 18:15

Originally posted by Wilmslow View Post

Also, what was wrong with the taxi to Luton offer??

RTFA: "...we paid extra to fly from Cardiff. If we had flown from Luton it would have meant we would have had to have come back into Luton and we don't want to do this."

Sometimes the clues are right under your nose...

**Pondlife** · 21 July 2008, 18:22

Caught this on the radio on the way to the airport in question.

Tis true that most of the checkin staff are temps for the summer but how did the system allow the girl to print boading cards for a flight they weren't booked on?

The checkin lass has been suspended but IMHO she made a mistake that the system never should have allowed.

He didn't seem the brightest to be honest though.

**basshead** · 21 July 2008, 18:22

Why should they 'accept Turkey'?

They probably had no hotel booked and would have had to 'make do' with whatever they were offered. Regardless, they had paid for a flight to Lanzarote. If I wanted to go to place A and ended up at place B through little fault of my own (sure they could have known where Bodrum was) why should I accept place B?

That would be madness, and 'putting up with it' would have been the epitome of the stiff upper lip make-the-best-of-a-bad-situation attitude thats creates the customer service joke that we see all too often in this country and would also have led to far more stress for the parents who are doubtless more susceptible to it.

**NotAllThere** · 21 July 2008, 18:27

Originally posted by basshead View Post

... Irregardless, they had paid for a flight to Lanzarote. ...

Regardless (Unless you are a septic of course).

**basshead** · 21 July 2008, 18:51

Originally posted by NotAllThere View Post

Regardless (Unless you are a septic of course).

Bah

**BrilloPad** · 21 July 2008, 19:53

Originally posted by basshead View Post

Why should they 'accept Turkey'?

They probably had no hotel booked and would have had to 'make do' with whatever they were offered. Regardless, they had paid for a flight to Lanzarote. If I wanted to go to place A and ended up at place B through little fault of my own (sure they could have known where Bodrum was) why should I accept place B?

That would be madness, and 'putting up with it' would have been the epitome of the stiff upper lip make-the-best-of-a-bad-situation attitude thats creates the customer service joke that we see all too often in this country and would also have led to far more stress for the parents who are doubtless more susceptible to it.

Sometimes life deals you a raw hand of cards and you have to make the most of it.

**Wilmslow** · 21 July 2008, 20:00

Originally posted by Pondlife View Post

how did the system allow the girl to print boading cards for a flight they weren't booked on?

Similar thing happened to a guy sat in my seat once.

The 5pm Glasgow to Manchester flight was tech, so, I got moved to the delayed 4pm flight running very late (gales sweeping the UK on the night).

I rightly had a ticket for my seat.

when I went through the ticket machine at the gate, the machine beeped - it was because someone was already on my seat!

The guy who should have been moved to a much later flight chanced his luck by going ahead of me, and sitting in my seat.

Needless to say as soon as the cabin crew came looking for him he did not put up any fight and scarpered off with tail between his legs, amongst applause!

Therefore, I am guessing that if the flight was not full, and nobody else scanning into those seats, I can see why it happened, assuming the same technology as my experience a couple of years ago.

Kind of scary.

**thunderlizard** · 21 July 2008, 21:05

more to the point,

why the heavens is this on the BBC news?

Travel company makes trivial clerical error and puts 3 people on wrong flight. Reasonably inconvenient for 3 people and of zero interest to the other 6,000,000,000 people in the world.

Some poor sap's TV license paid for that story and to what end?

**basshead** · 21 July 2008, 22:27

Originally posted by BrilloPad View Post

Sometimes life deals you a raw hand of cards and you have to make the most of it.

Agreed. But this is not one of those situations.

Poor 9 year old daughter...