Originally posted by d000hg
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Except BT was privatised in 1984, by the 90s it had changed all its exchanges, suppliers and improved its SLAs to days not months. It was providing ADSL in the early 00s that was ordered online. Before privatisation they hadn't changed the wiring since the 50s.
Government Gateway, the security system that enabled HMRC online was launched in 2001 a mere 28 years after the launch of the internet. From memory online tax return was about 2010 and still shaky until about 2017.
I was working on customer portals in the 00s, you could order an ISP service, pay for it and have it provisioned without a human in late 2000. We were a big team, there were 3 of us and a dog working from our back rooms and a pub!
I bet your skip permit facility turned up in about 2015 a mere 38 years after the launch of the internet. This was a couple of years after the government digital strategy which finally launched a fire under local government.
https://www.gov.uk/government/public...gital-strategy
Note many of these council services were just an email form to the responsible person.

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