cretin alert

[Whorty]

not quite.

If the shop has advertised at a misleading price they may be committing a crime.

https://advice.consumercouncil.org.uk/directory/prices



If they spot it at the till they can indeed refuse to sell it. They may choose to honour it. However charging higher knowingly is a bad idea for a retail operation.

A certain big DIY chain should get weekly visits.

You're talking about misleading .... shops don't do that on purpose unless they want to lose business. It would be a mistake but in this electronic world where everything is on a stock system, the chances of this happening in major stores is minimal.

even in small corner shops everything is electronic so not likely to mislead on purpose.

[vetran]

You're talking about misleading .... shops don't do that on purpose unless they want to lose business. It would be a mistake but in this electronic world where everything is on a stock system, the chances of this happening in major stores is minimal.

even in small corner shops everything is electronic so not likely to mislead on purpose.

sadly your faith in shopkeepers is misplaced,

https://www.birmingham.gov.uk/news/a...cing_practices

Tony Quigley, Head of Trading Standards at Birmingham City Council, said: “Trading Standards is receiving a high volume of calls about businesses charging inflated prices and ‘dual pricing’. Whilst traders can charge what they want for items that are not price marked except by themselves, it is a criminal offence to charge a higher price for products that are clearly marked with a visible lower price.

“Officers have been out today to some of these stores to make test purchases, establishing that some are carrying on this illegal practice. We will continue our investigations and deal with those traders that are flouting the law.

“Anyone who spots dual pricing in their local shops can report it by sending details and any evidence to [email protected]”

There are also large supermarkets and DIY chains that have poor control over their pricing especially on special offers, I won't name them but they exist, whilst its not intentional the law says it is not supposed to happen.

[pr1]

sadly your faith in shopkeepers is misplaced,

https://www.birmingham.gov.uk/news/a...cing_practices



There are also large supermarkets and DIY chains that have poor control over their pricing especially on special offers, I won't name them but they exist, whilst its not intentional the law says it is not supposed to happen.

That's the first I've heard of it being a criminal offence - citizens advice says

"If you take an item to the till and are told the price on the tag or label is a mistake, you don’t have a right to buy the item at the lower price. You could still try asking the seller to honour the price."

which was my understanding

https://www.citizensadvice.org.uk/co...e-wrong-price/

[vetran]

That's the first I've heard of it being a criminal offence - citizens advice says

"If you take an item to the till and are told the price on the tag or label is a mistake, you don’t have a right to buy the item at the lower price. You could still try asking the seller to honour the price."

which was my understanding

https://www.citizensadvice.org.uk/co...e-wrong-price/

you are mixing up two laws.

Your have no right to demand it at the lower price. The shop has a right to refuse the sale.

If they sell it to you at a higher price than marked then the shop is possibly committing a pricing offence.

[SueEllen]

That's the first I've heard of it being a criminal offence - citizens advice says

"If you take an item to the till and are told the price on the tag or label is a mistake, you don’t have a right to buy the item at the lower price. You could still try asking the seller to honour the price."

which was my understanding

https://www.citizensadvice.org.uk/co...e-wrong-price/

I've been with someone a few times in larger stores where this happens.

The decent stores allow you to buy the goods but quickly remove the stock from the shelves so other customers can't buy it.

The nasty stores accuse you of doing something to the price or tell you you can't buy the item.

[pr1]

I've been with someone a few times in larger stores where this happens.

The decent stores allow you to buy the goods but quickly remove the stock from the shelves so other customers can't buy it.

The nasty stores accuse you of doing something to the price or tell you you can't buy the item.

The former is what we were told to do when I worked at Staples - if it scans at a higher price on the till, ask the customer to take you to the shelf where they saw the lower price - honour it but take the price off the shelf and get it corrected asap afterwards - that was a good few years ago now though...

[northernladuk]

The former is what we were told to do when I worked at Staples - if it scans at a higher price on the till, ask the customer to take you to the shelf where they saw the lower price - honour it but take the price off the shelf and get it corrected asap afterwards - that was a good few years ago now though...

That's seems very fair to me so good on them for doing that. Would be interested to see if they've kept that up or times have changed their attitude.

So where are you now? Step up to Waitrose or are you getting by at TKMaxx? What do they do at your new place?

[vetran]

The former is what we were told to do when I worked at Staples - if it scans at a higher price on the till, ask the customer to take you to the shelf where they saw the lower price - honour it but take the price off the shelf and get it corrected asap afterwards - that was a good few years ago now though...

That seems a reasonable practice and fairly defensible in my opinion.

Some check the price and honour it but don't remove the price tag.

[DoctorStrangelove]

That's seems very fair to me so good on them for doing that. Would be interested to see if they've kept that up or times have changed their attitude.

Their attitude changed when they went bust.