Ember SaaS Accounting...

**eek** · 23 November 2021, 14:47

Most people round here use Freeagent - because it just works and because their accountant (heck, most contractor accountants) use it

**hgllgh** · 23 November 2021, 15:07

Yeh... and that is one of the advantages of FA ... accountants know it and you can switch accountants using FA if you want to. (Although in practice probably not done that often).

But what I like about Ember is that they have a messaging system on the platform which FA doesn't. And they are pretty prompt to reply. I used FA + accountants for my last contract and it was the usual story of having to keep track of endless email chains... awful!

**northernladuk** · 23 November 2021, 17:09

Originally posted by hgllgh View Post

Yeh... and that is one of the advantages of FA ... accountants know it and you can switch accountants using FA if you want to. (Although in practice probably not done that often).

But what I like about Ember is that they have a messaging system on the platform which FA doesn't. And they are pretty prompt to reply. I used FA + accountants for my last contract and it was the usual story of having to keep track of endless email chains... awful!

Messaging systems can be just another way for the accountant to shield themselves from their customers. They aren't always a good thing. Can't think it would have really added any extra value to my situation in the last few years. I certainly don't have endless email chains so not sure what is going on there. You can always pick up the phone and speak to them to stop the chains.

**hgllgh** · 24 November 2021, 10:48

So nobody on this forum has actually used Ember then?

**Lance** · 24 November 2021, 11:17

Originally posted by hgllgh View Post

So nobody on this forum has actually used Ember then?

I wouldn't touch them with a bargepole.
Just a SaaS package with support. They say they have accountants but I bet you'll have to go through 1st line support to get to talk to one.

And the worst part is, if the service is sh1t you can't just take the software to another accountant. You're stuck with theirs.

**jamesbrown** · 24 November 2021, 11:19

Originally posted by hgllgh View Post

So nobody on this forum has actually used Ember then?

Probably not. Probably because everyone on this forum that uses FA is happy with it and has never experienced "having to keep track of endless email chains... awful!". Are you involved with Ember or something? It looks like a very recent start-up to me - probably too early to tell.

https://www.uktech.news/news/ember-u...-smes-20210222

**jamesbrown** · 24 November 2021, 11:20

Originally posted by Lance View Post

if the service is sh1t you can't just take the software to another accountant

Bingo.

**WTFH** · 24 November 2021, 11:39

Just doing a bit of digging on Ember - firstly their website doesn't come up on search engines easily.
Then we look at who runs the company...
Ruth Blader - an American living in France who was either born in July 1977 or July 1978, depending on which records in CoHo to believe. Her address is a company called Anthemis, and once you start looking at their company structure you'll end up in a rabbit warren.

But it's also worth noting that in the 2 years Ember have been running, they're on to their 4th address.

I think I'll stick with FreeAgent

**Fred Bloggs** · 24 November 2021, 12:09

Originally posted by WTFH View Post

Just doing a bit of digging on Ember - firstly their website doesn't come up on search engines easily.
Then we look at who runs the company...
Ruth Blader - an American living in France who was either born in July 1977 or July 1978, depending on which records in CoHo to believe. Her address is a company called Anthemis, and once you start looking at their company structure you'll end up in a rabbit warren.

But it's also worth noting that in the 2 years Ember have been running, they're on to their 4th address.

I think I'll stick with FreeAgent

Excellent advice!

Ember SaaS Accounting...