Hargreaves Landsdown pension transfer out

[Lance]

Trying to find a discharge form for HL. No sign of one anywhere on their site.

I found this. It's old but is it still valid?
Hargreaves Lansdown’s pension transfer process under fire - FTAdviser.com

Does anyone have any hints/tips to get this process moving?

[northernladuk]

Ring them?

[Lance]

Ring them?

you got a number? Cos I haven't. Secure message only.

I do have some experience of what the ombudsman is like though. I did a migration/merge of a complaints system a few years back. They are all sh*t scared of FOS rulings.

[cojak]

I think it might be, I’m researching S&S ISA’s and the general theme seems to be that HL are gits for dragging their feet when you want to leave them.

[luxCon]

Trying to find a discharge form for HL. No sign of one anywhere on their site.

I found this. It's old but is it still valid?
Hargreaves Lansdown’s pension transfer process under fire - FTAdviser.com

Does anyone have any hints/tips to get this process moving?

If you transferring a pension from HL to another, you must contact the other first and ask them to initiate transfer from HL, providing your pension details. They then contact HL. Usually its an intercompany electronic system and takes about 3 weeks, but they may ask you to provide a signed form to start the process.


HL are currently way understaffed

[northernladuk]

you got a number? Cos I haven't. Secure message only.

Got their priority line on speed dial. Rang them earlier and they told me not to pass it on sorry.

[Fred Bloggs]

I think it might be, I’m researching S&S ISA’s and the general theme seems to be that HL are gits for dragging their feet when you want to leave them.

You have done very well avoiding them. There's no reason at all why anyone should continue to pay the outrageous charges to HL to own funds. Their marketing and sales teams are obviously world class and their return on capital as a business is incredible. Customer inertia is their best friend in that respect.

[Fred Bloggs]

If you transferring a pension from HL to another, you must contact the other first and ask them to initiate transfer from HL, providing your pension details. They then contact HL. Usually its an intercompany electronic system and takes about 3 weeks, but they may ask you to provide a signed form to start the process.


HL are currently way understaffed

But only in the transfers team. (My bold).

[jmo21]

I initiated my transfer out from HL recently.

I messaged them, and they sent me this link http://www.hl.co.uk/__data/assets/pd...r-Out-Form.pdf

They've been telling my new provider for last 10 days they are still processing transfer requests from first week of December.

[jmo21]

you got a number? Cos I haven't. Secure message only.

They might be slow, but their number is on their website:
https://www.hl.co.uk/contact-us