Customer requested a revised invoice to correct address - does it reset the clock?

[vwdan]

I chased a late paying customer recently - they responded quickly, which was nice, but have now requested a revised invoice to make the most minor of minor corrections to their address. (Foreign address, so I got it slightly wrong)

I've got a feeling that they're now going to want to process this is another [x] days. Just to nip this in the bud, do they have any rights to do so?

[PerfectStorm]

I wouldn’t put it past most Accounts Payable departments I’ve met

[northernladuk]

What is the issue if they do? Do you believe there is a risk they won't pay? You got cash flow issues?

[vwdan]

What is the issue if they do? Do you believe there is a risk they won't pay? You got cash flow issues?

No cashflow issues, but it's not an insignificant amount of money and, mainly, it's mine so I'd like it safely in my bank.

They asked for an extended payment deadline and have already missed that by quite a margin - I don't want to have to wait another month or so, to then have another merry go round with them. Although they responded quickly - they were "faffy" (Asking me to resend the invoice, confirm that that I sent what they paid for (Was a software license) etc) which is making me nervous.

They're not a huge company, so yes, I suppose there is a risk they may not pay.

At this point I'd just like to know where I stand.

[radish2008]

Just make the new invoice payable with 7 days or something.

[TheCyclingProgrammer]

I wouldn’t consider this a material change to the invoice that would require a credit note and whole new invoice IMO. You’re just amending the address. I would amend the address and resend the original invoice with no change to the due date.

[WTFH]

I wouldn’t consider this a material change to the invoice that would require a credit note and whole new invoice IMO. You’re just amending the address. I would amend the address and resend the original invoice with no change to the due date.

This.
Change the address, then send the invoice, still with the original invoice number and date on it.

[vwdan]

Cool - I'd actually sent it as a "Revised" invoice (I.e. INV123R) so I'm hoping that serves the same purpose. Sit and wait I suppose.

[PerfectStorm]

Got insurance, IPSE etc? Might want to cue that up

[WTFH]

Cool - I'd actually sent it as a "Revised" invoice (I.e. INV123R) so I'm hoping that serves the same purpose. Sit and wait I suppose.

Yes, you could do that - and if your customer is in somewhere like Italy, you’ll need to make it different. Sticking a letter at the end makes it fairly clear that it is linked to the original, but changing it may mean they request a credit for the original.