Orange Genie hasn't paid me, blaming my agency. Agency blaming Orange Genie. Help!

[WTFH]

Orange Genie has '30 day payment terms'.

OK, and when did the agency pay OG?

[blueblue45]

Do you have a named person to deal with - as I would be speaking to them rapidly to check what the issue is and that you know the money was received last week.

You have just discovered the reason I hate umbrella companies, when things go wrong they have a habit of really, really going wrong...

I have - I've called OG's contractor support team repeatedly and they keep saying they haven't received anything still and that they're 'chasing it up'. When I asked if it would even be sorted this week they gave a very 'meh' response like they didn't even care.

Also, I know! I wish I could still invoice via my limited company, those were the days. Damn IR35.

[WTFH]

... every working day since Thurs ...

OK, you mean Thursday, Friday and Today.

[eek]

Thanks Eek - I understand your point however I would still suggest the OP checks their contract of employment including assignment confirmation note that they signed.

What has that got to do with the actual issue here which seems to be:-

Agency has paid or claims to have paid Orange Genie but Orange Genie are saying that they haven't been paid.

I find the fact that Orange Genie aren't able to say whether the money has been received or not rather worrying - it's just about the first thing I would have automated..

And I really don't think any umbella would have T&Cs that make them responsible for £1350 (4 * 37.5 * £9) in return for a £90 a month payment

[ChampionChris]

And I really don't think any umbella would have T&Cs that make them responsible for £1350 (4 * 37.5 * £9) in return for a £90 a month payment

Hopefully the OP will confirm whether this is the case!

[ChampionChris]

Thanks for this. Yes I do, I have all my approved timesheets for the weeks following the 26th June. If I accept the NMW payment, I get the rest of it after this is sorted out right? Sorry if this is a silly question!

Yes you should get the full amount once received however you will need to check the terms and conditions in the contract.

[eek]

Orange Genie has '30 day payment terms'.

and in fact

That's another question to add to the list of questions to ask an umbrella company.

What are your contractual payment terms? - if it's not on same day or following day of receipt of payment move on to the next firm.

[cojak]

and in fact

That's another question to add to the list of questions to ask an umbrella company.

What are your contractual payment terms? - if it's not on same day or following day of receipt of payment move on to the next firm.

Yep, that's terrible. Allowing for an Agency's payment terms, it could be 60 days from timesheet sign-off before you get your money.

[DolanContractorGroup]

Yep, that's terrible. Allowing for an Agency's payment terms, it could be 60 days from timesheet sign-off before you get your money.

I think people have misunderstood this point.

The OP probably means that the payment terms OG has with the agency are 30 days. I doubt any umbrella company has a policy of making payment to workers within 30 days once cleared funds have been received.

Everyone I've spoken to say that payments to workers go on the same day funds have been received by the agency, or the next day if the cut off time has passed. There is absolutely no need to hold onto funds longer than that.


Kind regards

Zeeshan

[cojak]

I think people have misunderstood this point.

The OP probably means that the payment terms OG has with the agency are 30 days. I doubt any umbrella company has a policy of making payment to workers within 30 days once cleared funds have been received.

Everyone I've spoken to say that payments to workers go on the same day funds have been received by the agency, or the next day if the cut off time has passed. There is absolutely no need to hold onto funds longer than that.


Kind regards

Zeeshan

True, but you never really know until you see the contracts.