Looking for a self hosted, free if possible, ticketing/helpdesk, would prefer Linux based but I know SpiceWorks gets excellent reviews and if that’s the best what tips are out there for securing a public facing windows server
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Originally posted by Stevie Wonder Boy -
I put one intoIPSE once. Ask them what they're using...Blog? What blog...?
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How many agents? Jira service desk is £10 for up to 3 agents after that the price explodes. I have used it, it was OK, although I hear people complain quite a lot about Atlassian.
Best way to secure a windows server, in addition to a decent firewall is probably NAT + port forwarding only on the required ports.Comment
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Giving osTicket :: Support Ticket System | osTicket a tryOriginally posted by Stevie Wonder BoyComment
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use an Azure or AWS VM and follow their (MS or Amazon) best practise.Originally posted by SimonMac View PostSee You Next TuesdayComment
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I recently did this for our company and although it's not really a helpdesk application, we're using it for that, application development monitoring and bug reporting and we're reasonably happy with MantisBT: Mantis Bug Tracker“Brexit is having a wee in the middle of the room at a house party because nobody is talking to you, and then complaining about the smell.”Comment
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I went with OSTicket in the endOriginally posted by darmstadt View PostOriginally posted by Stevie Wonder BoyComment
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I like Trac, use it myself for logging tickets for my various clientsPoliticians are wonderfull people, as long as they stay away from things they don't understand, like working for a living!Comment
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