Self Hosted, Open Source Help Desk System

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portseven replied

4 December 2018, 20:11
I like Trac, use it myself for logging tickets for my various clients
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SimonMac replied

4 December 2018, 19:28
Originally posted by darmstadt View Post

I recently did this for our company and although it's not really a helpdesk application, we're using it for that, application development monitoring and bug reporting and we're reasonably happy with MantisBT: Mantis Bug Tracker

I went with OSTicket in the end
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darmstadt replied

4 December 2018, 16:24
I recently did this for our company and although it's not really a helpdesk application, we're using it for that, application development monitoring and bug reporting and we're reasonably happy with MantisBT: Mantis Bug Tracker
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Lance replied

21 October 2017, 19:02
Originally posted by SimonMac View Post

Looking for a self hosted, free if possible, ticketing/helpdesk, would prefer Linux based but I know SpiceWorks gets excellent reviews and if that’s the best what tips are out there for securing a public facing windows server

use an Azure or AWS VM and follow their (MS or Amazon) best practise.
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SimonMac replied

21 October 2017, 16:08
Giving osTicket :: Support Ticket System | osTicket a try
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sal replied

19 October 2017, 08:06
How many agents? Jira service desk is £10 for up to 3 agents after that the price explodes. I have used it, it was OK, although I hear people complain quite a lot about Atlassian.

Best way to secure a windows server, in addition to a decent firewall is probably NAT + port forwarding only on the required ports.
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eek replied

18 October 2017, 21:10
Originally posted by malvolio View Post

I put one intoIPSE once. Ask them what they're using...
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malvolio replied

18 October 2017, 19:59
I put one intoIPSE once. Ask them what they're using...
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SimonMac started a topic Self Hosted, Open Source Help Desk System

18 October 2017, 18:55
Self Hosted, Open Source Help Desk System

Looking for a self hosted, free if possible, ticketing/helpdesk, would prefer Linux based but I know SpiceWorks gets excellent reviews and if that’s the best what tips are out there for securing a public facing windows server
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