BT Infinity 1 - web page load is crap but download speed is not!

[unixman]

What hardware are you using?

Wireless or wired?

[psychocandy]

What hardware are you using?

Wireless or wired?

Wired (over POE). But download speed would be crap wouldnt it if this were the problem.

[LondonManc]

Close to 38Mb.

Same as mine. Are wireless and wired download speeds the same/similar across devices/services/websites?

[northernladuk]

My other half has the same problem on her laptop which to be fair is a couple of years old and she's no idea how to do housekeeping on it.

IMO your first steps are..
Take it to someone else's house and try and also find another laptop to try at your house.
That should tell you if it's laptop or broadband related. I suspect its laptop related as everything else in my house is lightening fast.

If you can isolate the laptop then time to pull that apart and find out what's going on.

[VectraMan]

Can you hurry up and confirm that it was the DNS?

[d000hg]

What browser? Chrome has a handy thing where the loading icon on each tab turns in different directions which I think indicates whether it's waiting for a response or actually loading the page. Maybe it's the response time to HTTP requests which is slow?

[psychocandy]

Same as mine. Are wireless and wired download speeds the same/similar across devices/services/websites?

Leave wifi to the mrs and kids in my house. My PC is on a wired POE.
Yes I know there is 'some' overhead even with this but I friggin hate wifi.

[psychocandy]

My other half has the same problem on her laptop which to be fair is a couple of years old and she's no idea how to do housekeeping on it.

IMO your first steps are..
Take it to someone else's house and try and also find another laptop to try at your house.
That should tell you if it's laptop or broadband related. I suspect its laptop related as everything else in my house is lightening fast.

If you can isolate the laptop then time to pull that apart and find out what's going on.

Ah but thats just it. Last week we had sky fibre all good - this week we switched to BT.

[psychocandy]

Can you hurry up and confirm that it was the DNS?

hang on mun I'm at client site. I won't be able to do till I get home tonight!

[northernladuk]

Ah but thats just it. Last week we had sky fibre all good - this week we switched to BT.

Doesn't matter. Approach it logically from the ground up so you are absolutely sure. Doesn't take much time to be absolutely sure.
From what you are saying it does sound a little unlikey to be the laptop but I think it still has to be done.

The root cause of the problem might be the change but the fix might be at the laptop end... If that makes sense.