Reply to: Parasol Umbrella seem to have disappeared today

[Wilf]

I think getting a fresh passport and drivers licence is a good start.

Why? A replacement driving licence will have the same driver number, name, date of birth and address on.

[SueEllen]

I think getting a fresh passport and drivers licence is a good start.

I have a very strong suspicion that only a few companies actually check that the passport or driving license you send them hasn't actually been cancelled, so I don't see how that is going to help. I mean when I'm ID checked I'm also asked for a copy of a utility bill and I know utility companies will refuse to confirm you are a customer of theirs.

[SueEllen]

Hi All,

I was with NW from 2014 --> 2021 and have had no contact from NW since the news broke.

I've sent a DSAR via email to [email protected] using a template (I believe from Lance) found in another thread.

I'm registered to Experian via MSE Credit Club.

What else should I be doing considering my passport is probably available for free on the Dark Web? Does CIFAS make day-to-day life a huge pain?

Cheers, WL

You should be able to register with all 3 of the major ones for free.

Information on MSE site here - https://www.moneysavingexpert.com/lo...credit-report/

The last few people I told about CIFAS and did it, didn't complain it was difficult.

[Bluenose]

Hi All,

I was with NW from 2014 --> 2021 and have had no contact from NW since the news broke.

I've sent a DSAR via email to [email protected] using a template (I believe from Lance) found in another thread.

I'm registered to Experian via MSE Credit Club.

What else should I be doing considering my passport is probably available for free on the Dark Web? Does CIFAS make day-to-day life a huge pain?

Cheers, WL

I think getting a fresh passport and drivers licence is a good start.

[Whitelime]

Hi All,

I was with NW from 2014 --> 2021 and have had no contact from NW since the news broke.

I've sent a DSAR via email to [email protected] using a template (I believe from Lance) found in another thread.

I'm registered to Experian via MSE Credit Club.

What else should I be doing considering my passport is probably available for free on the Dark Web? Does CIFAS make day-to-day life a huge pain?

Cheers, WL

[Wilf]

Today I rang the Experian "dedicated helpline". The bloke knew less about what was going on than my cat.

[eek]

Ambulance chasers or not, the fact they reckon they've already pulled out data going back to 2011 from Parasol data dump is pretty staggering. Did they not delete anything?! https://www.computerweekly.com/news/...-of-their-data

Accountants need to keep things for years.

and then it’s easier just to keep it as electronically it doesn’t take up the physical space paper.

now in retrospect that was a bad idea but there are a lot of steps in that bad idea and there was an awful lot of work needed to fix it

Brookson’s had gone a long way further in fixing those issues (I know they were an MS house so files were on sharepoint) but even that doesn't seem to have helped them much.

[KUWTC]

Ambulance chasers or not, the fact they reckon they've already pulled out data going back to 2011 from Parasol data dump is pretty staggering. Did they not delete anything?! https://www.computerweekly.com/news/...-of-their-data

[northernladuk]

Cases being built against Parasol (for compensation)?

https://kellerlenkner-databreach.co.uk/parasol-group/

Company's review not great:
https://uk.trustpilot.com/review/www...rlenkner.co.uk

They are just ambulance chasers jumping on situations to make a quick buck. I had a couple of ads come up about the Easyjet (or Ryanair) databreach from some solicitors trying to get you to sign up for compensation. To be fair every single comment, and there was a lot of them, were pretty scathing about what they do, even by some people who said they'd been affected. People generally do not like these types of companies which is nice to see.

[fulcon]

I know it is only little recompense, but has anyone received a refund of their margins as promised used by Parasol? Also Is anyone having problems with not receiving their payslips when clicking the button to have them emailed them to yourselves? It is a disgrace tbh as it always used to fail!

E-mailing payslips wasn't working for me when the portal originally came back online but on Friday I was able to send myself all the payslips I was missing except for the 1st week of January (week 41) which isn't available on the portal.

They have changed the system to send a password protected .ZIP file instead of just sending you a .PDF copy. It's not unheard of for encrypted .ZIP files to blocked or quarantined depending on who's hosting your e-mail.

I can't comment on the margin refund as I'm "margin free" (I pay NW extra so I can switch between Ltd. and Umbrella depending on contract status).

[1ne0fFU]

I know it is only little recompense, but has anyone received a refund of their margins as promised by Parasol? Also is anyone having problems with not receiving their payslips when clicking the button to have them emailed to yourselves? It is a disgrace tbh as it was a regular occurrence that payslips would not be emailed despite them saying it only takes 10-15 minutes..

"A copy of your payslip will be e-mailed to you within the next 10 – 15 minutes."

Nope!! stick your finger in the air, you might get it one day !!!!!

[Wilf]

[I am tired TIRED]

Cases being built against Parasol (for compensation)?

https://kellerlenkner-databreach.co.uk/parasol-group/

Company's review not great:
https://uk.trustpilot.com/review/www...rlenkner.co.uk

[agentzero]

I posted this in the other Nixon Williams thread, but thought the FreeaAgent advice would be helpful to some readers in this forum too. Mods-is it worth having one main amalgamated thread for all Optionis issues collated together?

As if it needed repeated, but

If you are with Parasol Group, Clearsky, Nixon Williams, FirstFreelance, SJD: GET OUT!

How do you get out? If you are using FreeAgent with them, log on to FreeAgent, message FreeAgent live support. The account belongs to you, so have the accounting access removed. Instruct them to do this, don't ask and go back and forwards. FreeAgent will oblige.

Pay for FreeAgent yourself or get one of the free packages, for example by having a Mettle business account. Link this to FreeAgent. Free FreeAgent while you find another accountant. Close the account by email to the accounting business and if you have already terminated service for poor service, in December last year or before, then remind them of this. Also ask to perform an erasure request to the extent that GDPR egulations allow. They have to keep some data for auditing.

[eek]

The Register has an article on the hack - yes data was stolen and possibly a lot of it Optionis customer files dumped online by ransomware crooks • The Register