Reply to: Orange Genie hasn't paid me, blaming my agency. Agency blaming Orange Genie. Help!

[lucyclarityumbrella]

Thanks Lucy. Have you heard any rumours about Orange Genie in financial difficulty?

Nope not heard anything about them in quite some time, but I know there is usually a delay between taking pension payments and them being transferred to the provider, os if you know what day they usually clear, I would just check to make sure they have gone across.

[John Duff]

Just keep an eye on your pension pot!

Thanks Lucy. Have you heard any rumours about Orange Genie in financial difficulty?

[lucyclarityumbrella]

I salary sacrifice into pension down to NMW which means they're sitting on thousands of my wages.

Just keep an eye on your pension pot!

[John Duff]

Orange Genie payment issues.

Sorry a bit late to the party, but yes they have an obligation to make payment at NMW, and then as and when the funds are received, the rest of the payment should follow.

Been with Orange Genie for 3 weeks.

Week 1 fine.

Week 2 not paid and had to chase. Not replied to emails or phone calls. Eventually paid me. Also they pay by BACS not FP which they didn't tell me about. Promised "Dedicated Relationship Manager" non-existent.

Week 3 Paid but not payslip NMW only. Agency had ALWAYS transferred full funds on time.

I salary sacrifice into pension down to NMW which means they're sitting on thousands of my wages.

Really worried they have cash flow problems.

[John Duff]

I've been with Orange Genie for 3 weeks. First week fine although they pay by BACS instead of Faster Payments (which they didn't tell me about). Second week no pay and had to chase. They paid the same day. This week pay but no payslip.

They don't respond to calls or email even though they said I would have a "dedicated relationship manger".

I salary sacrifice down to the NMW with the reset going into a pension monthly therefore they are sitting on thousands of my wages. Really concerned they have cashflow problems. Suspicious that I have the NMW in my account this week with no record of reductions.

[lucyclarityumbrella]

Thanks for this. Yes I do, I have all my approved timesheets for the weeks following the 26th June. If I accept the NMW payment, I get the rest of it after this is sorted out right? Sorry if this is a silly question!

Sorry a bit late to the party, but yes they have an obligation to make payment at NMW, and then as and when the funds are received, the rest of the payment should follow.

[ChampionChris]

Hi everyone, this got sorted in the end but I'm obviously majorly annoyed at OG because of how rude their customer service was, and plan to leave them if my contract gets extended (it's up for renewal in a couple of weeks). Thanks so much for your help everyone!

Glad you got it sorted!

[blueblue45]

Hi everyone, this got sorted in the end but I'm obviously majorly annoyed at OG because of how rude their customer service was, and plan to leave them if my contract gets extended (it's up for renewal in a couple of weeks). Thanks so much for your help everyone!

[cojak]

I think people have misunderstood this point.

The OP probably means that the payment terms OG has with the agency are 30 days. I doubt any umbrella company has a policy of making payment to workers within 30 days once cleared funds have been received.

Everyone I've spoken to say that payments to workers go on the same day funds have been received by the agency, or the next day if the cut off time has passed. There is absolutely no need to hold onto funds longer than that.


Kind regards

Zeeshan

True, but you never really know until you see the contracts.

[DolanContractorGroup]

Yep, that's terrible. Allowing for an Agency's payment terms, it could be 60 days from timesheet sign-off before you get your money.

I think people have misunderstood this point.

The OP probably means that the payment terms OG has with the agency are 30 days. I doubt any umbrella company has a policy of making payment to workers within 30 days once cleared funds have been received.

Everyone I've spoken to say that payments to workers go on the same day funds have been received by the agency, or the next day if the cut off time has passed. There is absolutely no need to hold onto funds longer than that.


Kind regards

Zeeshan

[cojak]

and in fact

That's another question to add to the list of questions to ask an umbrella company.

What are your contractual payment terms? - if it's not on same day or following day of receipt of payment move on to the next firm.

Yep, that's terrible. Allowing for an Agency's payment terms, it could be 60 days from timesheet sign-off before you get your money.

[eek]

Orange Genie has '30 day payment terms'.

and in fact

That's another question to add to the list of questions to ask an umbrella company.

What are your contractual payment terms? - if it's not on same day or following day of receipt of payment move on to the next firm.

[ChampionChris]

Thanks for this. Yes I do, I have all my approved timesheets for the weeks following the 26th June. If I accept the NMW payment, I get the rest of it after this is sorted out right? Sorry if this is a silly question!

Yes you should get the full amount once received however you will need to check the terms and conditions in the contract.

[ChampionChris]

And I really don't think any umbella would have T&Cs that make them responsible for £1350 (4 * 37.5 * £9) in return for a £90 a month payment

Hopefully the OP will confirm whether this is the case!

[eek]

Thanks Eek - I understand your point however I would still suggest the OP checks their contract of employment including assignment confirmation note that they signed.

What has that got to do with the actual issue here which seems to be:-

Agency has paid or claims to have paid Orange Genie but Orange Genie are saying that they haven't been paid.

I find the fact that Orange Genie aren't able to say whether the money has been received or not rather worrying - it's just about the first thing I would have automated..

And I really don't think any umbella would have T&Cs that make them responsible for £1350 (4 * 37.5 * £9) in return for a £90 a month payment