Reply to: Order at table send to kitchen app

[d000hg]

Everything is dirty. It's in the nature of things. Wash your hands afterwards, as you should do before eating anyway.

[ladymuck]

I'm glad you like them. I won't be touching them.

https://metro.co.uk/2018/11/28/poo-f...ested-8178486/

Your link went squirly
https://metro.co.uk/2018/11/28/poo-f...ested-8178486/

[northernladuk]

Not bad if you want to cut out the human element entirely. I've been impressed with the new touch-screen menu thingies in McDonalds too - largely they work as you'd expect unlike for instance self-serve supermarket checkouts.

I'm glad you like them. I won't be touching them.

https://metro.co.uk/2018/11/28/poo-f...ested-8178486/

[d000hg]

The First lounge at LHR T5 has a similar thing. Their QR codes include the table number so there's no risk of a typo. In some ways the order by app and table service is better but in other ways, it's annoying because you can't select just the sandwiches you like from the afternoon tea selection. It's also a bit discriminatory against folk who don't have smartphones.

Not bad if you want to cut out the human element entirely. I've been impressed with the new touch-screen menu thingies in McDonalds too - largely they work as you'd expect unlike for instance self-serve supermarket checkouts.

[d000hg]

I agree with this. Therefore, you should use Asana which has plenty of checklists and features (such as editing orders or adding customization) that update in real time. It's a good project management tool, not just for restaurants, but also for all kinds of businesses.

However, if you want one for restaurant staff specifically, then I suggest BevSpot because it also takes into account your kitchen and bar inventory. I've also had a good experience with Chowly. It's a combination of third-party ordering platforms like Grubhub with a traditional P.O.S. system.

Here's a website that has more productivity apps for your restaurant.

Please don't 'help' any of my local small restaurants like this.

[ladymuck]

A restaurant near me has this set up.
On each table is a QR code, scan this and it takes you to a website, put in your table number and then order your food and pay.
It works really well.
I believe they use this: https://www.omnifi.co.uk/

The First lounge at LHR T5 has a similar thing. Their QR codes include the table number so there's no risk of a typo. In some ways the order by app and table service is better but in other ways, it's annoying because you can't select just the sandwiches you like from the afternoon tea selection. It's also a bit discriminatory against folk who don't have smartphones.

[d000hg]

I spent a good 30s trying to scan into a bar with the test'n'trace app the other week, before realising it was a QR code for something like that

[MonkeysUncle]

A restaurant near me has this set up.
On each table is a QR code, scan this and it takes you to a website, put in your table number and then order your food and pay.
It works really well.
I believe they use this: https://www.omnifi.co.uk/

[d000hg]

Vacuum tubes!

Two cups and a bit of string?

[ladymuck]

It seems the problem is people having to traipse upstairs/downstairs with tickets.
So could we find a simpler way to remove that step like an intercom/couple of walkie-talkies? Keep the same low-tech process they already know...

Vacuum tubes!

[d000hg]

It seems the problem is people having to traipse upstairs/downstairs with tickets.
So could we find a simpler way to remove that step like an intercom/couple of walkie-talkies? Keep the same low-tech process they already know...

[SteelyDan]

In the absence of an alternative app, couldn't they use something like Trello creating a workspace & using kanban?
Orders received, orders in progress, orders completed, bill paid, kinda thing.

[d000hg]

I can see that getting quite messy when its busy. You want to be able to select options quickly, not be typing lots of text.

Have you watched people use a system where everything is pre-setup and they're unfamiliar? Fumbling around under pressure "how do I add chips?"

Writing down orders has historically worked quite well and allows customisation and annotation. KISS.

[eek]

It's more complicated than that, it needs to be a workflow process so they know what they are working on in which order, what's been done and be able to refer back in case of incorrect orders. it also needs to work on devices that can be readily used in the kitchen or print out the orders in the kitchen to feed the existing paper based process.

Yep - it's the perfect example of something that looks really, really simple but rapidly becomes very complex as you start to look at edge user stories (item not available, person can't spell / autocorrect makes things worse)... And at that point the cost of implementing it is such that no cafe would buy it.

[DaveB]

Whatsapp, Facebook, Twitter? It's just a messaging task. Create a whatsapp group for the waiter and the kitchen staff.

It's more complicated than that, it needs to be a workflow process so they know what they are working on in which order, what's been done and be able to refer back in case of incorrect orders. it also needs to work on devices that can be readily used in the kitchen or print out the orders in the kitchen to feed the existing paper based process.