Reply to: BT Infinity 1 - web page load is crap but download speed is not!

[VectraMan]

DNS change makes a big difference btw.

Now shall we discuss my fee?

[psychocandy]

Sorry Powerline/ethernet over power.

DNS change makes a big difference btw.

[SpontaneousOrder]

PPPoE?

[unixman]

Yes POE is something different altogether.

[Chuck]

What's POE, power over Ethernet? You mean you are using those power line adapter things? .

That bit is confusing me too. POE <> Powerline.

If it is over Powerline, what does PowerPacket tell you the speed at the PC is?

[psychocandy]

How long have you had the hub switched on with BT?

A week now,

[d000hg]

These responses are like the BT "technical" assistance script.

If you use powerline adapters do they need to be (re-)configured?

Do you only see this on one machine via poweline? What about when you connect using WiFi on the laptop? What about when you use your smart-phone/tablet/etc on WiFi?

[unixman]

Wired (over POE). But download speed would be crap wouldnt it if this were the problem.

What's POE, power over Ethernet? You mean you are using those power line adapter things? Either way, to confirm I would try it again over wired Ethernet straight into your router, ie. not using the power line adapters.

Your speed test is 38Mb but pages are still slow to load, even with different browsers.

Raw download speed might not be the issue. In downloading the page, your browser makes a large number of requests and downloads many small files, perhaps hundreds, from 1 or more web servers. Eg. downloading bbc.co.uk requires 268 requests and downloads 138 files, just for the front page. Your PC does a lot of work to to open and close 268 network connections. Also your PC must do work in rendering the pages, running embedded scripts and what have you, which briefly loads the CPU. Downloading bbc.co.uk takes 4.5 seconds on my i7 laptop, 8.6 seconds on a Raspberry pi 2, and 24.3 seconds on a Pi 1.

Those tests are with wget and a single thread, all wired. Browsers do it quicker by raising parallel requests. Anyway what I am saying is the problem might be in your PC, tablet or whatever. My Internet speed is 17 Mb/s btw.

[WTFH]

How long have you had the hub switched on with BT?

[psychocandy]

Doesn't matter. Approach it logically from the ground up so you are absolutely sure. Doesn't take much time to be absolutely sure.
From what you are saying it does sound a little unlikey to be the laptop but I think it still has to be done.

The root cause of the problem might be the change but the fix might be at the laptop end... If that makes sense.

Ah yes. Its desktop as well BTW. BUT I still think 99.9% that its the change. Nothing significant has changed on PC apart from broadband provider. Same ethernet, same POE plugs, just different router (BT hub one).

[northernladuk]

Ah but thats just it. Last week we had sky fibre all good - this week we switched to BT.

Doesn't matter. Approach it logically from the ground up so you are absolutely sure. Doesn't take much time to be absolutely sure.
From what you are saying it does sound a little unlikey to be the laptop but I think it still has to be done.

The root cause of the problem might be the change but the fix might be at the laptop end... If that makes sense.

[psychocandy]

Can you hurry up and confirm that it was the DNS?

hang on mun I'm at client site. I won't be able to do till I get home tonight!

[psychocandy]

My other half has the same problem on her laptop which to be fair is a couple of years old and she's no idea how to do housekeeping on it.

IMO your first steps are..
Take it to someone else's house and try and also find another laptop to try at your house.
That should tell you if it's laptop or broadband related. I suspect its laptop related as everything else in my house is lightening fast.

If you can isolate the laptop then time to pull that apart and find out what's going on.

Ah but thats just it. Last week we had sky fibre all good - this week we switched to BT.

[psychocandy]

Same as mine. Are wireless and wired download speeds the same/similar across devices/services/websites?

Leave wifi to the mrs and kids in my house. My PC is on a wired POE.
Yes I know there is 'some' overhead even with this but I friggin hate wifi.

[d000hg]

What browser? Chrome has a handy thing where the loading icon on each tab turns in different directions which I think indicates whether it's waiting for a response or actually loading the page. Maybe it's the response time to HTTP requests which is slow?