Reply to: complaining to Sky

[NigelJK]

Worked for me also when TalkTalk were giving me grief. Dido really didn't want a technical discussion the on the awful call centre software or the probable causes of the issue.

[d000hg]

Dude that is messed up! You could have caused some poor guy to lose his dream job!

Credit for taking the time and effort to apologise though rather than simply letting it drop.

[quackhandle]

I got the in-laws setup with $ky after MIL had her two strokes last year and VM couldn't give a toss.

The sky talk landline is critical as her Careline pendant depends on it in case she had another fall/stroke.

Told them this umpteen times, yet it went down for third time last week, not even been with them a year, so thanks OG for the CEO email, he will be getting both barrels, literally speaking.

qh

[ChimpMaster]

No more than that. There was no box to start with. The little 'magic eye' is the box but the kids were adamant there was a proper box. Needed some wire tinkering and all was well. Let my existing Sky grudge take over.

ps. I managed to get Cust Services to email the engineer and his boss with my humble apologies

Dude that is messed up! You could have caused some poor guy to lose his dream job!

[rootsnall]

you mean your own kids stole them?

No more than that. There was no box to start with. The little 'magic eye' is the box but the kids were adamant there was a proper box. Needed some wire tinkering and all was well. Let my existing Sky grudge take over.

ps. I managed to get Cust Services to email the engineer and his boss with my humble apologies

[BR14]

you mean your own kids stole them?

[rootsnall]

Just to close off this thread !!!! Feeling very foolish. The bloke from Sky didn't nick anything, don't listen to your kids and don't be an idiot and jump to conclusions

Just ringing up to apologise.

[rootsnall]

The same reason people nick low value items from supermarkets when they can clearly afford to buy them.

Report him to the police.

As I said if he's stupid enough to keep nicking stuff he will eventually end up in tulip.

I've finally worked out why the boxes have a value, they can be programmed to sell with illegal Sky, BT etc

[SueEllen]

I got a call back from Sky. They have finally spoken to the engineer and he says he hasn't taken anything accidently or otherwise. I need to do a police report to take it further. I'm wondering why he would nick something that would get £20 tops with it's box and remote ( that we still have ). It doesn't make sense

The same reason people nick low value items from supermarkets when they can clearly afford to buy them.

Report him to the police.

As I said if he's stupid enough to keep nicking stuff he will eventually end up in tulip.

[rootsnall]

Tell the call-centre you've got Covid I bet they'd find out who it was.

Are you certain nothing else is missing BTW?

I got a call back from Sky. They have finally spoken to the engineer and he says he hasn't taken anything accidently or otherwise. I need to do a police report to take it further. I'm wondering why he would nick something that would get £20 tops with it's box and remote ( that we still have ). It doesn't make sense

[edison]

one trick I've used in the past, and it works an absolute treat, is to get the email address of someone high in the Org and send them a personal email. I did this with BT when having issues with them and my problem was sorted straight away. Wife has done the same with Sainsbury's

Could be CEO, Head of Ops etc .... definitely worth a try if you know (can guess) their email address.

I think in most large consumer organisations, there is at least one person in a complaints team who manages complaints that have been sent to VIPs like Directors. In one that I worked in they typically got a quicker response than standard complaints.

[Whorty]

I got my summer holiday car rental (cancelled due to Covid) refund back in days after doing this.

And it felt like a real long-shot emailing the Sky CEO

Worked for me when I emailed the CEO of BT Didn't reply personally, but only took about 1/2 hour before their assistant called me to help out. He then had to deal with the Indian call centre on my behalf ... even he found it painful but it saved me time

Great service in the end, but really shouldn't need to do it to get something to happen.

[_V_]

Run a Twitter campaign
Picket outside their headquarters
Call the media
Write to your MP
Pay for a 30 second advert on Sky One to voice your complaint

I think the best approach is something like this at Sky HQ

Man uses digger to destroy reception of Travelodge hotel – video | UK news | The Guardian

[d000hg]

Tell the call-centre you've got Covid I bet they'd find out who it was.

Are you certain nothing else is missing BTW?

[rootsnall]

It's clearly a lie they don't know who the installer is... they have to know for Covid reasons apart from anything else.

It's a shame he didn't ring you en route to say he was nearly there, then you'd have his number.

He did ring the night before but it came through as Private No, every other Sky person I've had used a mobile. It's possible they don't know, as someone else said, the Call Centre is outsourced, and the installing side is probably outsourced to a completely different Co.