Reply to: Lockdown in India is forcing the corporate world to rethink outsourced jobs

[WTFH]

Had a text this morning from Vodafone saying they had reduced staff in customer service due to CV, and calls may take a long time to be answered. The call centre is in India...

Had a similar message from O2 this morning.

Good news for Darren is that reduced staff = more car parking spaces. Every cloud, and all that.

[NotAllThere]

In 2016 I worked with a Bob, that had to stay in the office all night if there was any evening work to be done. No broadband at home. He was working for a European multi national IT company

...and he lived in Neasden.

[BrilloPad]

Two sockies arguing with each other...

They should be in the sockie drawer together in a pair! I am distressed...

[caffeine man]

No, it's not. It's unreliable. Much of India, even just outside of city centres, doesn't have reliable running water never-mind >20ms latency broadband! Women don't have access to sanitary products or toilets in most cases.

I did laugh at your post, at least.

In 2016 I worked with a Bob, that had to stay in the office all night if there was any evening work to be done. No broadband at home. He was working for a European multi national IT company.


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[yetanotherbob]

I understand business areas are OK but did wonder what the outlying broadband capacity and reliability was like in Bobland to allow people to wfh & maintain continuity - is it comparable?

Broadband is reliable, pervasive, and very cheap (compared to western prices)
https://www.jio.com/fiber/en-in/plans

[Mordac]

Client Co. work with a couple of the big players out there. Their DR plans (move to another building) are in disarray, they can't get staff online because they all use desktops and they can't open the offices to get them move to employees homes. They were scraping together about 50% capacity but that is likely to deteriorate.

Any company with only one DR plan might as well burn it. That was my motto 20 years ago. I never expected to be proved so right though.

[DealorNoDeal]

Had a text this morning from Vodafone saying they had reduced staff in customer service due to CV, and calls may take a long time to be answered. The call centre is in India...

[NotAllThere]

Yep - these are figures I saw recently

• Permanent £493 £800
• Offshore IT (India) £161 £1600
• Onshore IT £517 £517
• UK contractor £561£300

Offshore IT in Europe is usually about double the Indian rate.

Actual TCO in bold including rework, value added etc.

[vetran]

Yep - these are figures I saw recently

• Permanent £493
• Offshore IT (India) £161
• Onshore IT £517
• UK contractor £561

Offshore IT in Europe is usually about double the Indian rate.

Not far off the figures I saw for a large US multinational a few years ago. They wanted us to be so excited when they started building a huge India office, 5 years later half of IT was off-shored.

[AtW]

Two sockies arguing with each other...

[rogerfederer]

I understand business areas are OK but did wonder what the outlying broadband capacity and reliability was like in Bobland to allow people to wfh & maintain continuity - is it comparable?

No, it's not. It's unreliable. Much of India, even just outside of city centres, doesn't have reliable running water never-mind >20ms latency broadband! Women don't have access to sanitary products or toilets in most cases.

I did laugh at your post, at least.

[eek]

I doubt it will go away, but it could go down noticeably (The Indian Offshoring industry was already facing challenges, due to cost and automation trends)

Personally if an offshore solution is insisted on, I have found central Europe (Poland, Slovakia etc.) better - but not ideal.

Incidentally a tip for you budding interim CIO's/Programme Managers.

If Accenture et al. start insisting that you project is better off done out of India, rather than a nearshore location like Slovakia, it is not because the Indian solution will be better for your company, it is because the profit margin will be much higher out of India, so that is what they are told to push India HARD!!!

Yep - these are figures I saw recently

• Permanent £493
• Offshore IT (India) £161
• Onshore IT £517
• UK contractor £561

Offshore IT in Europe is usually about double the Indian rate.

[reddog]

I doubt it will go away, but it could go down noticeably (The Indian Offshoring industry was already facing challenges, due to cost and automation trends)

Personally if an offshore solution is insisted on, I have found central Europe (Poland, Slovakia etc.) better - but not ideal.

Incidentally a tip for you budding interim CIO's/Programme Managers.

If Accenture et al. start insisting that you project is better off done out of India, rather than a nearshore location like Slovakia, it is not because the Indian solution will be better for your company, it is because the profit margin will be much higher out of India, so that is what they are told to push India HARD!!!

[Benny]

Client Co. they can't open the offices to get them move to employees homes.

I understand business areas are OK but did wonder what the outlying broadband capacity and reliability was like in Bobland to allow people to wfh & maintain continuity - is it comparable?

[vetran]

Client Co. work with a couple of the big players out there. Their DR plans (move to another building) are in disarray, they can't get staff online because they all use desktops and they can't open the offices to get them move to employees homes. They were scraping together about 50% capacity but that is likely to deteriorate.

yep your suppliers need a DR plan as well!