Reply to: Nixon Williams in Dec 2022 informs customers about cyber attack in Jan 2022

[starnose]

To add insult to injury ...

My UK mobile number recently went offline because I have lived out of the UK for about a year and a half now. After enquiring how I might continue to log on to my account to monitor my credit over the next several months, Experian emailed me saying

"I'm pleased to inform you that there is no option to add your Non-UK phone number in your Experian profile.

Why are you pleased?!

I've pushed back to ask explicitly if there's any way to log in without a UK mobile number and they've firstly just repeated themselves, and when pushed again they told me that perhaps if I had a subscription to Identity Plus (which I do! That's the whole point!) I could log on and look at the service, or if I would like a credit report to please send them documents X, Y and Z.

Great service there.

[BoggyMcCBoggyFace]

To date no response etc to questions disgusting imo.

Quackhandle Just ring Experian the number is 0800 881 5181 its meant to be a dedicated line I spoke to someone there couldnt answer questions really.

[quackhandle]

Ah crap I left the Experian email in my junk mail and it has deleted it, along with the Experian membership id code.

Would I have to go back to OptionIs to get them to resend it?

qh

[Lance]

How did that work with the VW Diesel scandal? I didn’t make a loss (heck it was utterly impossible with the lease deal I got) yet got money for both cars I owned in the time frame.

But you did. It was less fuel efficient than it was claimed to be. Therefore a material loss was proven.

[eek]

Ambulance chasers. Waste of time.

You need to prove a material loss as a result of the breach.
The ICO will do the punishment for any breaches.

How did that work with the VW Diesel scandal? I didn’t make a loss (heck it was utterly impossible with the lease deal I got) yet got money for both cars I owned in the time frame.

[BoggyMcCBoggyFace]

Ambulance chasers. Waste of time.

You need to prove a material loss as a result of the breach.
The ICO will do the punishment for any breaches.

Agreed they are but at the moment or to date Parasol etc not answering question people impacted rightly should have answered so look like solicitor only way, I'm not bothered about comp I just want answers, plus it will be years of mointoring for me as without squeaky clean credit file I cannot work in my sector.

[Lance]

I've had nothing in post, emailed Parasol CEO nearly a week ago with questions no acknowledgement no reply, Experian seem to do no more than tell you to mointor no answers to questions.

Seems the group action is through Keller Postman solicitors looking at their site latest update I can see is June when apperently Optionis deny responsibility, anyone here part of the Keller claim? Also noticed on Keller updates in Feb 2022 it was mentioned they knew data as far back as 2009 had been found yet we were only told in Dec.

Ambulance chasers. Waste of time.

You need to prove a material loss as a result of the breach.
The ICO will do the punishment for any breaches.

[BoggyMcCBoggyFace]

I've had nothing in post, emailed Parasol CEO nearly a week ago with questions no acknowledgement no reply, Experian seem to do no more than tell you to mointor no answers to questions.

Seems the group action is through Keller Postman solicitors looking at their site latest update I can see is June when apperently Optionis deny responsibility, anyone here part of the Keller claim? Also noticed on Keller updates in Feb 2022 it was mentioned they knew data as far back as 2009 had been found yet we were only told in Dec.

[Fred Bloggs]

it's not just current customers.
I left SJD in 2015 and was possibly subject to the data breach.

Of course. Obvious really. (Do these firms still have enough current customers to fill a telephone box?)

[Lance]

Surprise to me is that they still have enough clients to actually justify the effort of sending out in multiple batches. Why do people stick like glue to such train wreck firms?

it's not just current customers.
I left SJD in 2015 and was possibly subject to the data breach.

[Fred Bloggs]

Well the letters need to be sent to every single Optionis customer - the only surprise is they are doing them in batches.

Surprise to me is that they still have enough clients to actually justify the effort of sending out in multiple batches. Why do people stick like glue to such train wreck firms?

[eek]

Same letters coming out from SJD now.

Well the letters need to be sent to every single Optionis customer - the only surprise is they are doing them in batches.

[adubya]

Same letters coming out from SJD now.

[Fred Bloggs]

And leaving NW was a good one as well

To be fair we've been telling people to leave NW and the other big ones for a long time now but people are still waiting until it goes wrong before listening. Same with SJD. People are still coming on even now saying 'well I've not had any problems so far' but we all know they will.

How true. And the evidence suggests there's still a fair number of people out there who don't even know when they have a problem. Then the day of trouble dawns and it's all someone else's fault.

One of the lesser likeable traits of human nature, I suppose.

[northernladuk]

Yeah. I thought I might of been over the top when I pulled out, but it was the best decision I ever made.

And leaving NW was a good one as well

To be fair we've been telling people to leave NW and the other big ones for a long time now but people are still waiting until it goes wrong before listening. Same with SJD. People are still coming on even now saying 'well I've not had any problems so far' but we all know they will.