Just spent 100 minutes in online chat with O2 support, as I constantly have to reset the SMS sending number on my phone and now that's stopped working, I suspect because of a fault with their configuration ("Unknown Error").
First chap worked very diligently and methodically through various things, then escalated me to a "Guru".
"Guru" worked very diligently and methodically through various things, then escalated me to a "Line 2 Guru".
"Line 2 Guru" ignored everything I said, denied that simple facts about how my phone has been working for the last four or five years could be true, and told me to go to a shop
First chap worked very diligently and methodically through various things, then escalated me to a "Guru".
"Guru" worked very diligently and methodically through various things, then escalated me to a "Line 2 Guru".
"Line 2 Guru" ignored everything I said, denied that simple facts about how my phone has been working for the last four or five years could be true, and told me to go to a shop
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