So it's Easter Saturday 2pm afternoon and the manager of the hotel I've booked has just told me that the room I've already paid for has been double booked and given to somebody else. Besides having the room refunded, what else can I do? Do I have any legal protection? Can I sue the hotel? Forgodssake it's Easter Saturday, where else can I find a room for this weekend?
-
<Insert idea here> will never be adopted because the politicians are in the pockets of the banks! -
Explain that he needs to find you accommodation, and until he's done so you'll be waiting in his lobby. Then set up camp in a prominent position. Bonus points for leaving luggage in a position where it isn't actually hazardous to other people, but still causes inconvenience.Originally posted by petergriffin View Post -
I think that it is reasonable advice. I have been in similar position myself and I got the replacement. Best of luck!Originally posted by NickFitz View PostIf UKIP are the answer, then it must have been a very stupid question.Comment
-
Only
's use the term 'sue' when trying to sort our a minor dispute.
You could try ringing your mummy.'CUK forum personality of 2011 - Winner - Yes really!!!!
Comment
-
Yes, but you will most certainly lose because I bet their terms of sales were such that they can change their mind like this without any penalties so long as they give refund.Originally posted by petergriffin View PostComment
-
Originally posted by petergriffin View PostI'm sure they'll sort it out for you. What about the honeymoon suite?If a hotel or travel company have overbooked (which is common practice to allow for late cancellations), they have a responsibility to outbook you to a nearby hotel of the same or a superior standard to the one you had already booked. They are also expected to absorb the difference in cost and, if the error doesn't come to light until you arrive at the hotel, they are also liable for your transport to the hotel you have been outbooked to.
Your rights...
You do have the right to refuse the alternative accomodation booked for you if it is of a lesser standard to that you had paid for and you can also refuse the cash compensation if you can prove that it doesn't account for the difference in the room rates.Comment
-
just find another hotel and if it costs more, invoice them the difference. That's what a contractor does.
Maybe if you told us where you were, all of us could help. For example, anywhere in the Nw or London and i can find you a place straight away.Comment
-
Thank you all for your replies. This was supposed to be a private Easter booking , not for work. The manager could not find any alternatives, either at the hotel or anywhere else as it's all booked in the area for Easter. Eventually I got the refund back and decided to go back home. It's sad, I'll take revenge by leaving a negative review on the booking website. Done and dusted. Have a nice Easter.<Insert idea here> will never be adopted because the politicians are in the pockets of the banks!Comment
-
stek also got double booked - 3 points each time.
Comment
-
I vaguely recall hearing that in the event of a double booking, hotels are obliged to find you accomodation at no extra cost.Down with racism. Long live miscegenation!Comment
Comment