A quick question for all you mechanical engineers out there.

[configman]

Buzz. Repetition of "Process". Is it my turn now?

On a serious note I know what Cojak is after, but don't know the official phrase. The building industry also has a specific phrase here (which is how they bill for changes to the original spec and actually make a profit on a contract won on a cut throat bid).

Builders call it "extras"

[MarillionFan]

Actually. Now I think about it.

If it's outside the ITIL process(or a deviation from it), then we call it 'Common Sense'

hth

MF

[DaveB]

In your Workbooks (I think) you put a note in your designs when something deviates from best practice/standard/whatever. The note states what you changed, why you changed it and the risk assessment.

Is that note called a deviation note or notice?

I have to do something similar for an ITIL process and I'd like to use the correct term.

Buzz. Repetition of "Process". Is it my turn now?

On a serious note I know what Cojak is after, but don't know the official phrase. The building industry also has a specific phrase here (which is how they bill for changes to the original spec and actually make a profit on a contract won on a cut throat bid).

In contract terms it's a Variance.

Client wants a change that is out scope of the contract or spec so agree a cost with the supplier (usually extortionate) and it gets added to the contract as a Variance on the original contract.

[Troll]

Buzz. Repetition of "Process". Is it my turn now?

On a serious note I know what Cojak is after, but don't know the official phrase. The building industry also has a specific phrase here (which is how they bill for changes to the original spec and actually make a profit on a contract won on a cut throat bid).

Buzz. Repetition of "phrase"

[Gibbon]

In aero engineering it's called a Process Deviation.

[cojak]

As ITIL is only a framework rather than hard and fast rules, isn't some deviation expected?

You'ed think that wouldn't you? Sadly, I've just had to explain that very point to a Change Manager.

Their comment: ".... it will be a deviation from ITIL V3 guidelines"

[cojak]

Thanks chaps (and you too zharrt )

[zharrt]

You'ed think that wouldn't you? Sadly, I've just had to explain that very point to a Change Manager.

Their comment: ".... it will be a deviation from ITIL V3 guidelines"

Let me guess, this was someone who has been in the organisation for years and be given the title change manager because they used to do something similar before the Org introduced ITIL?

[fullyautomatix]

The word you are looking for is "deviation"

[gingerjedi]

The word you are looking for is "deviation"

WHS^

On engineering drawings you have RFD's (requests for deviation). The manufacturer or customer will submit a case for the change and the authority that approves this will sign the change and this will be noted on a table of RFD's with a new version number.

I used to make helicopters from drawings.