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UniSuper had its entire account WIPED OUT at Google Cloud
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Originally posted by sadkingbilly View PostThat's the problem with SES* services.
*Someone Else's Servers - AKA 'cloud'Always forgive your enemies; nothing annoys them so much.Comment
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Originally posted by vetran View Post
More likely an issue with poor security and unprotected backups.
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Originally posted by vetran View Post
More likely an issue with poor security and unprotected backups.Comment
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Originally posted by vetran View PostMore likely an issue with poor security and unprotected backups.
A joint statement from UniSuper and Google Cloud | UniSuper
Google Cloud CEO, Thomas Kurian has confirmed that the disruption arose from an unprecedented sequence of events whereby an inadvertent misconfiguration during provisioning of UniSuper’s Private Cloud services ultimately resulted in the deletion of UniSuper’s Private Cloud subscription.
This is an isolated, ‘one-of-a-kind occurrence’ that has never before occurred with any of Google Cloud’s clients globally. This should not have happened. Google Cloud has identified the events that led to this disruption and taken measures to ensure this does not happen again.
UniSuper had duplication in two geographies as a protection against outages and loss. However, when the deletion of UniSuper’s Private Cloud subscription occurred, it caused deletion across both of these geographies.
What went wrong with UniSuper and Google Cloud? – Daniel Compton
“Unprecedented” Google Cloud event wipes out customer account and its backups | Ars Technica
Going back to the joint statement, this line is maybe the most important:
UniSuper had backups in place with an additional service provider. These backups have minimised data loss, and significantly improved the ability of UniSuper and Google Cloud to complete the restoration.Comment
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Following up on the joint statement, Google have now published their root cause analysis:
Details of Google Cloud GCVE incident | Google Cloud Blog
During the initial deployment of a Google Cloud VMware Engine (GCVE) Private Cloud for the customer using an internal tool, there was an inadvertent misconfiguration of the GCVE service by Google operators due to leaving a parameter blank. This had the unintended and then unknown consequence of defaulting the customer’s GCVE Private Cloud to a fixed term, with automatic deletion at the end of that period. The incident trigger and the downstream system behavior have both been corrected to ensure that this cannot happen again.Comment
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Maybe a benefit to contractors. The highest paid contract I ever had was to replace some code in a project I had worked on before that had somehow been deleted.
PS No it wasn't me that did it.bloggoth
If everything isn't black and white, I say, 'Why the hell not?'
John Wayne (My guru, not to be confused with my beloved prophet Jeremy Clarkson)Comment
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