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The Official Car Rant: F**k Mercedes Roadside Assistance *****rs
I have AA via my bank account, issue was I had no idea how they would handle tyre issue when there is no spare wheel available at all, thought Merc had that figured out since they knowindly sold car without spare tyre.
Could you not have one of these in the boot.
2 X QUICK FIX CAR EMERGENCY FLAT TYRE INFLATE PUNCTURE REPAIR KIT
I have had a few Mercs over the years. C-class, a few others and an S500 I had for a little while. (Great car that)
A GLA is a possibility for my next steer which I have already discounted.
Mercedes customer service has steadily got worse over the years. From the point of 1st entry into the showroom through to delivery and then aftersales/service and indeed roadside assist.
After about 2010, the only time I got good customer service from Mercedes was with the S-Class. I looked at the GLA about 4 years ago and my local dealership couldn't have given less of a tulip and they really weren't trying that hard to drive my business away to a competitor marque.
Its like someone at Merc HQ has written a memo to staff saying "only bother with the customer if they are buying top of the line, otherwise don't waste time"
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