The Official Car Rant: F**k Mercedes Roadside Assistance *****rs

[Paddy]

From the website:

"Comprehensive Roadside Assistance comes free-of-charge for 3 years with any new Mercedes-Benz or 1 year with all Approved Used cars"

After that its free if you get your car serviced by a dealer.

What did you expect? Life time free roadside assistance?

For that price I would expect my c*** be sucked waiting for the car to be fixed.

[malvolio]

Friend of mine (yes, I know) was testing a newish Merc recently, and quite enjoying it, when an Irish voice suddenly came out of the speakers asking if everything was ok with the car. Given he didn't have a mobile phone and the car was behaving perfectly he was more than a little confused, to say the least.

Turns out the car had phoned home - in this case Dublin - to report a fault that didn't exist. The Irish gentlemen than ran a series on online tests to find the alleged fault, failed, and suggested the car was returned to the dealer (who was in the passenger seat) for further investigation.

My friend bought an Audi...

[ravenshaw]

My motor (fecking ML 63 AMG with list price of like £110k) has normal tyres and zero spare wheel, this was known in advance

Knowing you didn't have a spare, you should've kept your own one in the boot.

[Fraidycat]

For that price I would expect my c*** be sucked waiting for the car to be fixed.

If you can afford a ML 63AMG, you can afford to get it serviced at the dealer.

Specialists are not that much cheaper.

[AtW]

If you can afford an ML 63AMG, you can afford to get it serviced at the dealer.

I can't afford it because they are very poor quality (low ratings and they tried to blatantly rip me off first time I went there) and specialist is excellent quality wise (plus cheaper). It's totally legal to maintain Merc warranty (I've got extended one) whilst serving not at dealer.

And how the feck servicing at the dealer affects tyre problems? Service got nothing to do with it. The fecking frauds offer a £25 a year benefit and make you go to the dealer where you've spend 20-30 times more every year, which would (MAYBE!!!) have been ok is the sticker said - MUST BE SERVICED AT THE DEALER, it had nothing of that sort - plus it was Merc's DESIGN CHOICE to not even have a spare tiny wheel in a fecking SUV that got big boot.

[AtW]

Got SMS with a survey on how their phone line did

[BR14]

[BlueSharp]

Imagine paying all that money and not getting a spare.

i paid for the inbuilt sat nav in my Audi and the fecker won't let me put in a full postcode as they did not pay for the full postcode database.

[Fraidycat]

(I've got extended one)

Your extended warranty doesnt extend the free roadside assistance period, that should have been obvious.

Also are you aware of all the other things that your extended warrant doesn't cover vs the orginal warranty? There are loads of them.

[AtW]

Your extended warranty doesnt extend the free roadside assistance period, that should have been obvious.

Yes, I know that - the point I am making that even that warranty that covers engine does not (can not legally) force me to use dealers - it was deemed uncompetitive long time ago, yet here for £25 product per year it demands I go to dealer when tulip like flat tyres not affected by it, wtf? It was not declared on the label FFS, people asking for the road side assistance expect fooking assistance in bad situation and are told to fook right off, well fook that - it’s the last Merc I bought and I’ll do my best to put people off buying that brand for as long as I live