Simon/Ass
https://www.mirror.co.uk/money/wonga...-your-13145478
https://www.mirror.co.uk/money/wonga...-your-13145478
In 2014, the firm introduced a new management team and wrote off £220 million-worth of debt belonging to 330,000 customers after admitting offering loans to people who could not afford to repay them.
The FCA said Wonga had not taken adequate steps to assess customers' ability to meet repayments in a sustainable manner.
It put forward interest waivers and the lender was forced to write off debts for thousands as a result of talks with the regulator. In recent months, Wonga said it’s seen an unanticipated rise in these complaints coming forward.
The FCA said Wonga had not taken adequate steps to assess customers' ability to meet repayments in a sustainable manner.
It put forward interest waivers and the lender was forced to write off debts for thousands as a result of talks with the regulator. In recent months, Wonga said it’s seen an unanticipated rise in these complaints coming forward.
They then have five days to acknowledge your concerns and eight weeks to try and resolve it for you.
If after two months you've had no luck on an outcome (or you remain unsatisfied) you can escalate it to the Financial Ombudsman. They will then put forward suggestions of how the case can be solved or open a formal investigation. A resolution must be given within six months of receiving a response from the lender.
If after two months you've had no luck on an outcome (or you remain unsatisfied) you can escalate it to the Financial Ombudsman. They will then put forward suggestions of how the case can be solved or open a formal investigation. A resolution must be given within six months of receiving a response from the lender.
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