So who did BA outsource their IT to?

[AtW]

Are we really supposed to believe that a company as large as TCS do not have this level of basic protection against outages?

Even if it was meteorite hitting whole datacenter and destroying everything - they should have had another one hundreds of miles away as backup ready to go at moments notice.

[Troll]

Are we really supposed to believe that a company as large as TCS do not have this level of basic protection against outages?

Yes

TCS are a complete and utter bunch of incompetent bollock juggling idiots

Yes again

[RSoles]

"If you think it's expensive to hire a professional to do the job, wait until you hire an amateur."

[Bluenose]

A colleague at client site used to work for BA, so asked around. Allegedly...

TCS were told to apply some security patches - Linux and Windows. They applied them, then shutdown and attempted to restart the entire data centre. This immediately caused various components to fail. Memory chips and network cards particularly affected. Hence "power supply issue". Since TCS were given 24 hours to apply the patches and did it in ten minutes, they're due a bonus*.



* This bit I made up.

environments affected: all
change impact: none
system reboot required: none
time required for change: 4 hours

maintenance change will be conducted when system is required the least.

[AtW]

maintenance change will be conducted when system is required the least.

Saturday before Bank Holiday seems like a good time...

[GJABS]

Even if it was meteorite hitting whole datacenter and destroying everything - they should have had another one hundreds of miles away as backup ready to go at moments notice.

+1

But in some ways the complete destruction of a single physical site is easy to deal with.
What is more insidious is when you have data destruction. Data deletes can spread from PROD to DR to UAT systems in seconds, and can require a manual restore from backup.
I should know. 10 years ago I deleted all rows from a PROD database table by mistake. I was only saved by my own quick thinking - I jumped onto the DR site and exported the content of the table into a new table before the delete came through (Replication was that slow!).

[original PM]

+1

But in some ways the complete destruction of a single physical site is easy to deal with.
What is more insidious is when you have data destruction. Data deletes can spread from PROD to DR to UAT systems in seconds, and can require a manual restore from backup.
I should know. 10 years ago I deleted all rows from a PROD database table by mistake. I was only saved by my own quick thinking - I jumped onto the DR site and exported the content of the table into a new table before the delete came through (Replication was that slow!).

Then air gap them its what we do

[Troll]

BA, Sainsburys, Crapita and now it looks like the Telegraph is down

Wot a weekend

[Troll]

BA, Sainsburys, Crapita and now it looks like the Telegraph is down

Wot a weekend

Telegraph looks like its just the Home page

[AtW]

I should know. 10 years ago I deleted all rows from a PROD database table by mistake. I was only saved by my own quick thinking - I walked out of the door and flown to Brazil

FTFY