We are seeking a Knowledge Manager for our client DHSC on a remote basis.
This role is inside IR35 - Due to the service of the role this will now be based on an Umbrella solution on a PAYE basis.
Role Profile:
- Must have knowledge of ServiceNow
- ServiceNow experience management but also selling knowledge to end users
- Create content (using existing documents). Publish, editing, formatting and promoting
- Let the people know how to use ServiceNow (look after the feedback).
• Additional comms skills to “sell it” - The purpose of this role is to support the development of a Knowledgebase solution that underpins both UKHSA users and in turn ServiceNow
- The Day One transition project supporting ServiceNow requires a series of ITSM and service desk solutions to be in place at different phases of the program
- The Inherent Knowledge base articles as well as a new solution developed within ServiceNow is required to support the different delivery phases.
Phase 1 – Pilot Phase – Proposed Dates: August 2021
Phase 2 – Interim Support: September 2021
Phase 3 – UKHSA Day 1: October 2021 - There is a need to ensure that an agreed knowledge base solution is in place to support the above phases
- It is anticipated the following initial activities is required to enable the ServiceNow project to meet the required milestones
- A piece of work is in-flight to capture the HLD/LLDs and a proposed target date of mid-July has been agreed
- There is a need to apply a level of service continuity once the delivery of the Knowledgebase solution is complete as described for this project and this will be discussed further within the Future ITSM project
If you are interested in the above role please email your CV along with your availability & contract rate to [email protected] in the first instance.
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