Abbey Business Internet banking screwed

[super]

I was promised that all my standing orders would re-appear by 9am this morning. Guess what? Not a sign of them.

[johhnysalad]

Great. Can't even logon now.

OK, time to get some unwanted publicity shone on Abbey.

[johhnysalad]

Wow, this just get better and better. I worked out that you can't use the old login screen to logon. You put your user ID in and it just comes back with the page again - no error. You need to logon via the normally abbey online bank.

I eventually got through on 0845 600 4388 to sort out why I can't transfer money from my reserve to my current account. This guy tell me he knew about this, they'd had an email about it.

"It's because of fraud. You never should have been allowed to transfer from the reserve to the current account because fraudsters transfer your money from the reserve to the current then out. The old system shouldn't have allowed it, it should have had human eye look at it."

I just laughed. I didn't argue the toss, it was pointless. If anyone can, let me know. So, can I transfer the balance of my reserve into the current account ? Sure, as long as it's less than £2K ..... Jesus...

So, how can I close the account down and t/f the balance out? Go into a branch...

[Pondlife]

I get both of those things from Cater Allen. They also seem quite clued up on the basic to medium complexity stuff when you phone them. And the web site works, perhaps not intuitively, but it works.

Same company so just wait for your turn.

[weemster]

Yes - I just had the same conversation about moving money between the two accounts. They say it won't be possible from now on to do it on-line.

I have written a letter of complaint to them (as per the their complaint guidelines) and then file it in a couple of weeks with the fso - ker ching !! £300

Oh yes..........need to find another bank now !!

[Billy Pilgrim]

Aye...

Can't even login now.

Lets get on the phone to Bangalore and see what happens

Back in a bit

[johhnysalad]

Aye...
Can't even login now.
Lets get on the phone to Bangalore and see what happens

try

https://myonlineaccounts2.abbeynatio...action=prepare

I had the same issue - not clear is it !

[Billy Pilgrim]

try

https://myonlineaccounts2.abbeynatio...action=prepare

I had the same issue - not clear is it !

Where did you find that site then??

Anyway...this bit is knacking me now...

"For customers who have been migrated as part of the Abbey Business Banking migration process please use the registration number you chose online."

When should I have chosen a registration number ????

[Pondlife]

Where did you find that site then??

Anyway...this bit is knacking me now...

"For customers who have been migrated as part of the Abbey Business Banking migration process please use the registration number you chose online."

When should I have chosen a registration number ????

When you first used the 'new' site.

[Fred Bloggs]

I have tried www.anbusiness.com as usual. My log in details do not work anymore. The call centre are sending me new log in details. 7 to 10 days. Thanks Abbey. Not.