Hello,
This isn't really an IT question, but I am a contractor, and this is to do with me losing billable time. So I know this is a long shot ... but hopefully someone can help with advice.
I had new flooring installed at home, and all seemed fine so I paid. After moving in, I realised a problem. I contacted the installer and they dispute my findings, saying it is not their fault. I contacted the flooring product manufacturer and explained the problem with the floor and the problems I had had with a retailer (that is considered a 'premium installer' of this product). The manufacturer suggested that they (the manufacturer) could send a technician to my house to produce a report which would then be given to us. So I took time off work to be at home to let this technician in to my home to do whatever he had to do in order to produced a report.
The report was produced and sent to the retailer. The manufacturer now will not give us the report, and the retailer will not either. I suspect because the report blames the installation.
So I have now taken time off work (because they said they would send me a report) and they will not send me the report. And I've spent more time chaising the manufacturer, so this is more time I could not bill.
Can I claim back the lost billable time because they are no longer giving me the report they promised?
Thanks
This isn't really an IT question, but I am a contractor, and this is to do with me losing billable time. So I know this is a long shot ... but hopefully someone can help with advice.
I had new flooring installed at home, and all seemed fine so I paid. After moving in, I realised a problem. I contacted the installer and they dispute my findings, saying it is not their fault. I contacted the flooring product manufacturer and explained the problem with the floor and the problems I had had with a retailer (that is considered a 'premium installer' of this product). The manufacturer suggested that they (the manufacturer) could send a technician to my house to produce a report which would then be given to us. So I took time off work to be at home to let this technician in to my home to do whatever he had to do in order to produced a report.
The report was produced and sent to the retailer. The manufacturer now will not give us the report, and the retailer will not either. I suspect because the report blames the installation.
So I have now taken time off work (because they said they would send me a report) and they will not send me the report. And I've spent more time chaising the manufacturer, so this is more time I could not bill.
Can I claim back the lost billable time because they are no longer giving me the report they promised?
Thanks
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