Originally posted by Maslins
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Dip in Level of Service from Nixon Williams
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"The budget should be balanced, the Treasury should be refilled, public debt should be reduced, the arrogance of officialdom should be tempered and controlled, and the assistance to foreign lands should be curtailed lest Rome become bankrupt. People must again learn to work, instead of living on public assistance." Cicero -
Originally posted by Waldorf View PostHow long are annual accounts “put on hold” for? Why is this a policy? Prompt annual accounts are a good discipline for both the accountant and the client. They can quickly highlight problems and in my view the sooner this can be done the better.
Perhaps in the past when getting your statutory accounts was the main input from your accountant for the year, and it'd only be at that point that they'd query a transaction you made 6-18 months earlier, then yes, they'd be more time critical.
With clients using FreeAgent, and us checking in periodically throughout the year, any non trivial problems/opportunities should be spotted and discussed way before completion of the statutory accounts. Hence completion of the statutory docs is mainly just a formality.Comment
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Complete radio silence from NW again this week. Glad to see they're taking our feedback onboard and ignoring it.
Who's good in the market right now?⭐️ Gold Star ContractorComment
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Originally posted by PerfectStorm View PostComplete radio silence from NW again this week. Glad to see they're taking our feedback onboard and ignoring it.
Who's good in the market right now?'CUK forum personality of 2011 - Winner - Yes really!!!!Comment
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Originally posted by PerfectStorm View PostComplete radio silence from NW again this week. Glad to see they're taking our feedback onboard and ignoring it.
Who's good in the market right now?
https://uk.trustpilot.com/review/www.nixonwilliams.comComment
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Originally posted by PerfectStorm View PostComplete radio silence from NW again this week. Glad to see they're taking our feedback onboard and ignoring it.
Who's good in the market right now?Comment
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Originally posted by PerfectStorm View PostComplete radio silence from NW again this week. Glad to see they're taking our feedback onboard and ignoring it.
Who's good in the market right now?
Not good enough.Do what thou wiltComment
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Originally posted by DolanAccountancyJames View PostMaybe change to an accountant with a service guarantee that responds to emails same day⭐️ Gold Star ContractorComment
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Originally posted by PerfectStorm View PostWhen's your cutoff for that?
You - "[question]"
Accountant (within guaranteed time) - "hmmm...thanks for your question, we'll look into this and come back to you"
Accountant (well after guaranteed time) - "[answer]"
They technically meet their promise, but may as well have been an out of office auto responder.Comment
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Originally posted by Maslins View PostFWIW we've had a few clients who have pointed out how useless guaranteed response times are. Reason being what can happen is:
You - "[question]"
Accountant (within guaranteed time) - "hmmm...thanks for your question, we'll look into this and come back to you"
Accountant (well after guaranteed time) - "[answer]"
They technically meet their promise, but may as well have been an out of office auto responder.
However a quick response of the order of "thanks, we're looking into it" I do find useful because I know they have got my question and it hasn't disappeared into a black hole.
More of an issue for me is the delays I've experienced with the normal accountancy services that I'd expect to be processed within a reasonable time frame. E.g. payroll, yearly accounts, self assessment etc.Do what thou wiltComment
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