Dip in Level of Service from Nixon Williams

[Alan @ BroomeAffinity]

Dip in Level of Service from Nixon Williams

Isn’t there capital adequacy rules for ICAEW members?

Edit: Woops. Too late.

[northernladuk]

Edit: Woops. Too late.

Makes a change from being too soon doesn't it Alan

[PerfectStorm]

Nixon Williams seem to have vanished off the face of the earth this week.

[Maslins]

Nixon Williams seem to have vanished off the face of the earth this week.

It can be a very busy time in the run up to 5 April, with clients panicking about how much to do as a last minute dividend/SIPP contribution this tax year.

[PerfectStorm]

It can be a very busy time in the run up to 5 April, with clients panicking about how much to do as a last minute dividend/SIPP contribution this tax year.

Absolutely, but how many days delay are you currently offering in acknowledging client emails?

[rocketjet]

Absolutely, but how many days delay are you currently offering in acknowledging client emails?

NXW have no SLA’s for responding to emails and the client charter is a marketing ad. If you query the delayed response to emails they don’t care.

The sooner you get away the better!

[Waldorf]

NXW have no SLA’s for responding to emails and the client charter is a marketing ad. If you query the delayed response to emails they don’t care.

It didn’t used to be like that. Private equity rules now and so looking for the nearest exit with big profits is the only aim. Long term interest in a business and the service it provides doesn’t seem to be a factor with many private equity backed businesses.

[Dark Black]

Nixon Williams seem to have vanished off the face of the earth this week.

Not had a problem myself this week - quick turnaround on my monthly accounts.

How long they take to turn around my end of year accounts this year remains to seen though. My patience has run thin so any unacceptable delays this time and I'll be looking to change.

[rocketjet]

Not had a problem myself this week - quick turnaround on my monthly accounts.

How long they take to turn around my end of year accounts this year remains to seen though. My patience has run thin so any unacceptable delays this time and I'll be looking to change.

Good luck with that. A few of my colleagues still with NXW have been waiting over 6 weeks for these to materialise.

[Maslins]

Absolutely, but how many days delay are you currently offering in acknowledging client emails?

Fair point. A couple of hours perhaps. Responding to client queries is our primary priority. Completion of statutory accounts generally gets put on hold, unless they're particularly urgent for some reason (filing deadline or required for mortgage/similar). Hadn't realised you meant they literally weren't responding to anything.