Hi Guys,
Quick question. I use a well known firm for my accounts(people here will know them). A couple of weeks back I emailed them to ask when I could expect to see my accounts and would they be ready by the end of January. I was told that the accounts had been submitted to HMRC on December 28th.
On review, it turns out that they had emailed me the completed accounts on December 17th but for some reason(completely through my own fault) I had missed the email and had not seen it. The accounts they had sent to me required an electronic signature, which I did not give as I didn't see or open the email until late January.
Anyway it turns out that the accounts have a number of significant mistakes in them. Expenses I have reported are missing, dividends paid out are incorrect and do not match the dividend amount on my personal tax return. They also list expenses that I never reported e.g. there is an expense for petrol - I am an IT contractor and have never used a car for my business - in fact I do not have a car. There are other expenses that also do not mean anything to me.
I have asked them to clarify what has happened and to file an amended return, which they have agreed to do. But it has been over a week now and I have had no clarity on what went wrong or indeed when the amended tax return will be ready.
Is it unreasonable for me to be unhappy with the firm about this situation, or is it completely my fault as I missed their email with the accounts included?
Thanks
Quick question. I use a well known firm for my accounts(people here will know them). A couple of weeks back I emailed them to ask when I could expect to see my accounts and would they be ready by the end of January. I was told that the accounts had been submitted to HMRC on December 28th.
On review, it turns out that they had emailed me the completed accounts on December 17th but for some reason(completely through my own fault) I had missed the email and had not seen it. The accounts they had sent to me required an electronic signature, which I did not give as I didn't see or open the email until late January.
Anyway it turns out that the accounts have a number of significant mistakes in them. Expenses I have reported are missing, dividends paid out are incorrect and do not match the dividend amount on my personal tax return. They also list expenses that I never reported e.g. there is an expense for petrol - I am an IT contractor and have never used a car for my business - in fact I do not have a car. There are other expenses that also do not mean anything to me.
I have asked them to clarify what has happened and to file an amended return, which they have agreed to do. But it has been over a week now and I have had no clarity on what went wrong or indeed when the amended tax return will be ready.
Is it unreasonable for me to be unhappy with the firm about this situation, or is it completely my fault as I missed their email with the accounts included?
Thanks
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