....about my joke of an Umbrella.
Umbrella (Exact Payroll) messed up so many times (more details https://forums.contractoruk.com/umbr...tems-down.html. https://forums.contractoruk.com/umbr...t-payroll.html) I complained via their internal process.
Exact could give no assurances or timescales and their 2 week complaint process had been exceeded by a month so I raised it to the FCSA.
FCSA told me they would investigate and this would be done by the CEO personally.
Today, FCSA told me they called Exact and were told my case was of the highest priority but need more time (14 weeks so far). Strangely, my body of evidence didn't seem to hold much weight once one of their members told them all was good.
FCSA have told me there is nothing for them to do until Exact decide they have concluded [whatever things they are allegedly doing], whenever that may be it seems? Once Exact decide they have concluded I can go back to the FCSA if I am not happy.
To quote them "..your complaint with FCSA remains open and it will do until you confirm that Exact Payroll have either resolved your complaint and there is no further action to take, or that you remain dissatisfied with the outcome and you wish FCSA to investigate further". Essence of Kafka!
Just posting the facts so others can make their own determination of the value of FCSA to contractors (I feel Eek may be along soon with some humble pie for me and my naivety )
Update for completeness FCSA reluctantly acknowledged it wasn't quite cricket that Exact could take as long as they wanted. Apparently FCSA will contact Exact Payroll to ask when they may fancy fixing things. Of course FCSA have given no timeframes for the meeting.
Umbrella (Exact Payroll) messed up so many times (more details https://forums.contractoruk.com/umbr...tems-down.html. https://forums.contractoruk.com/umbr...t-payroll.html) I complained via their internal process.
Exact could give no assurances or timescales and their 2 week complaint process had been exceeded by a month so I raised it to the FCSA.
FCSA told me they would investigate and this would be done by the CEO personally.
Today, FCSA told me they called Exact and were told my case was of the highest priority but need more time (14 weeks so far). Strangely, my body of evidence didn't seem to hold much weight once one of their members told them all was good.
FCSA have told me there is nothing for them to do until Exact decide they have concluded [whatever things they are allegedly doing], whenever that may be it seems? Once Exact decide they have concluded I can go back to the FCSA if I am not happy.
To quote them "..your complaint with FCSA remains open and it will do until you confirm that Exact Payroll have either resolved your complaint and there is no further action to take, or that you remain dissatisfied with the outcome and you wish FCSA to investigate further". Essence of Kafka!
Just posting the facts so others can make their own determination of the value of FCSA to contractors (I feel Eek may be along soon with some humble pie for me and my naivety )
Update for completeness FCSA reluctantly acknowledged it wasn't quite cricket that Exact could take as long as they wanted. Apparently FCSA will contact Exact Payroll to ask when they may fancy fixing things. Of course FCSA have given no timeframes for the meeting.
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