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Parasol Umbrella seem to have disappeared today

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    I haven't been told anything by Parasol. Has anyone else?

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      A bit more on the b@stards - Vice Society

      https://techmonitor.ai/technology/cy...ack-ransomware

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        Still hearing some real horror stories. I am sure if contractors COULD move, they would. Imagine my agency friends are super nervous now as well.

        https://uk.trustpilot.com/reviews/62...1cb9c24734ea0c
        https://uk.linkedin.com/in/andyhallett

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          Originally posted by Andy Hallett View Post
          Still hearing some real horror stories. I am sure if contractors COULD move, they would. Imagine my agency friends are super nervous now as well.

          https://uk.trustpilot.com/reviews/62...1cb9c24734ea0c
          The 4 and 5 star reviews that sit amongst the 1 star reviews are interesting...
          merely at clientco for the entertainment

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            The Register has an article on the hack - yes data was stolen and possibly a lot of it Optionis customer files dumped online by ransomware crooks • The Register
            merely at clientco for the entertainment

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              I posted this in the other Nixon Williams thread, but thought the FreeaAgent advice would be helpful to some readers in this forum too. Mods-is it worth having one main amalgamated thread for all Optionis issues collated together?

              As if it needed repeated, but

              If you are with Parasol Group, Clearsky, Nixon Williams, FirstFreelance, SJD: GET OUT!

              How do you get out? If you are using FreeAgent with them, log on to FreeAgent, message FreeAgent live support. The account belongs to you, so have the accounting access removed. Instruct them to do this, don't ask and go back and forwards. FreeAgent will oblige.

              Pay for FreeAgent yourself or get one of the free packages, for example by having a Mettle business account. Link this to FreeAgent. Free FreeAgent while you find another accountant. Close the account by email to the accounting business and if you have already terminated service for poor service, in December last year or before, then remind them of this. Also ask to perform an erasure request to the extent that GDPR egulations allow. They have to keep some data for auditing.
              Last edited by agentzero; 11 February 2022, 17:01.

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                Cases being built against Parasol (for compensation)?

                https://kellerlenkner-databreach.co.uk/parasol-group/

                Company's review not great:
                https://uk.trustpilot.com/review/www...rlenkner.co.uk
                Last edited by I am tired TIRED; 12 February 2022, 21:08.

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                    I know it is only little recompense, but has anyone received a refund of their margins as promised by Parasol? Also is anyone having problems with not receiving their payslips when clicking the button to have them emailed to yourselves? It is a disgrace tbh as it was a regular occurrence that payslips would not be emailed despite them saying it only takes 10-15 minutes..

                    "A copy of your payslip will be e-mailed to you within the next 10 – 15 minutes."

                    Nope!! stick your finger in the air, you might get it one day !!!!!
                    Last edited by 1ne0fFU; 15 February 2022, 22:20.

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                      Originally posted by 1ne0fFU View Post
                      I know it is only little recompense, but has anyone received a refund of their margins as promised used by Parasol? Also Is anyone having problems with not receiving their payslips when clicking the button to have them emailed them to yourselves? It is a disgrace tbh as it always used to fail!

                      E-mailing payslips wasn't working for me when the portal originally came back online but on Friday I was able to send myself all the payslips I was missing except for the 1st week of January (week 41) which isn't available on the portal.

                      They have changed the system to send a password protected .ZIP file instead of just sending you a .PDF copy. It's not unheard of for encrypted .ZIP files to blocked or quarantined depending on who's hosting your e-mail.

                      I can't comment on the margin refund as I'm "margin free" (I pay NW extra so I can switch between Ltd. and Umbrella depending on contract status).

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