Broadband recommendations

**BolshieBastard** · 21 March 2013, 20:30

Originally posted by xoggoth View Post

For some reason TalkTalk have bumped my monthly charge for broadband up by about five quid and would be nearly ten if not for some temporary "reduction". Talking to them on the phone is a nightmare, couldn't understand what the b_, I mean bloke, was saying half of the time.

Intending to switch, BT probably as my line rental is with them, but any other recommendations? I'm in a village with slow 7.5 Megathingies max.

Cheers

I've had my phone and BB with separate suppliers for years. The big problem is they shove any responsibility for any issues onto each other and you're left as pig in the middle.

Anyways, I decided as my local cabinet is now FTTC, Im migrating back to BT, telephone and all. However, it has been a littany of issues so far even if they have now been resolved!

First placed my order for phone and Infinity 2 in late Feb. In early March the phone line was switched over without issue but no info about Infinity 2. When I contacted BT they said the Inf 2 part of the order had got 'lost'!

No probs, they said, just re order via the net again which I did. lo and behold, when I next tracked my order, the Inf 2 was not tracable.

Phoned their 0800 number and after 30 minutes of waiting and being put through to the wrong departments, BT said the Inf 2 order couldnt be completed as I was waiting for my MAC so their system shows the order as pending but the web portal loses it!

So, my current ISP dragged their feet giving me a MAC and when I contacted BT they said it was invalid! back to ISP who said no, its valid, its BT's system that wont recognise it, you may have to line cease with extra charges.

Back to BT and got through to a lovely girl. Gave her my story and she said she'd have to build my order again. She did this, the MAc was accepted plus she gave me Inf 2 free for 3 months. I dont know if this is in recognition of the hassle I've had or if its a promo (the web site says reduced cost for 3 months to £20 so Im 60 quid up so far!)

**Apox21** · 21 March 2013, 22:07

Originally posted by xoggoth View Post

For some reason TalkTalk have bumped my monthly charge for broadband up by about five quid and would be nearly ten if not for some temporary "reduction". Talking to them on the phone is a nightmare, couldn't understand what the b_, I mean bloke, was saying half of the time.

Intending to switch, BT probably as my line rental is with them, but any other recommendations? I'm in a village with slow 7.5 Megathingies max.

Cheers

Before anyone recommends Virgin, dont do it. Up until last November everything was fantastic, I was paying for their lowest broadband - 10Mbps. Then they decided to do everyone a favour and put us all on superfast broadband, lowest broadband speed now 30Mbps, Virgin Media now massively oversubscribed in many many areas and unless it is 0600hrs the BBand speed is about 0.5Mbps! From Nov they told me it would be fixed 26 March we shall see!!!! Have only stayed with them because they eventually compensated me very well. 27 March I'm off to BT!

**Contreras** · 22 March 2013, 00:31

Originally posted by xoggoth View Post

For some reason TalkTalk have bumped my monthly charge for broadband up by about five quid and would be nearly ten if not for some temporary "reduction". Talking to them on the phone is a nightmare, couldn't understand what the b_, I mean bloke, was saying half of the time.

Intending to switch, BT probably as my line rental is with them, but any other recommendations? I'm in a village with slow 7.5 Megathingies max.

Cheers

How much are you paying currently?

BT keep sending me offers as a "selected" customer but I bet you can get something similar by asking. The latest was broadband for £5.25/month fixed for 18 months if I committed to the £14/month tariff for telephone line for the same period. Oh, and unlimited access to their BT wifi hotspots which seemed like a nice touch.

I was ready to go for it until I discovered they don't do static IP address with residential broadband. Currently I'm with Eclipse at £15.50/mo for unlimited download.

**xoggoth** · 22 March 2013, 10:05

Cheers all. Was thinking of Sky as we have a Sky box and is probably some package. Any ideas on that?

No particular need for a static IP address. Problem with BT is it all seems wireless. We already have ethernet and I want to continue using that. Apart from most of our computers not having wireless, there is a big metal heating duct where the phone line enter the house and wireless is crap.

PS On BT live chat, Vishnu said the BT HUB had 4 ethernet ports and Shiva said that I can continue using my existing router. Khali was not available for comment unfortunately. I always think ladies with 4 arms are more informed on these matters.

**quackhandle** · 22 March 2013, 11:09

I'm paying 9.50 pm for O2, have a decent service now 5-6MBPS I sorted out my router issues, but am thinking about Fibre, I can get it from BT or PlusNet (which is BT, I believe) but I really don't want to sign up for an 18 month contract, why are all Fibre contracts this long?

qh

**Contreras** · 22 March 2013, 11:31

Originally posted by xoggoth View Post

Problem with BT is it all seems wireless. We already have ethernet and I want to continue using that. Apart from most of our computers not having wireless, there is a big metal heating duct where the phone line enter the house and wireless is crap.

The BT Homehub has 3 x Ethernet + 1 x GigE LAN ports. They just market it as wifi because that's all your average consumer is interested in.

**VectraMan** · 22 March 2013, 11:57

Originally posted by quackhandle View Post

I'm paying 9.50 pm for O2, have a decent service now 5-6MBPS I sorted out my router issues, but am thinking about Fibre, I can get it from BT or PlusNet (which is BT, I believe) but I really don't want to sign up for an 18 month contract, why are all Fibre contracts this long?

qh

That's what's always put me off fibre. Of course if I'd signed up 18 months ago...

It's BT's restriction, so it's not like any other ISP is going to be different.

**northernladuk** · 22 March 2013, 13:51

Isn't sky buying O2's offering at the moment?

I have been with BT for many years and recently with the latest upgrade and I have to say I haven't had a problem with it at all. Does everything it is supposed to and price is reasonable. They have even rung me up once every so often and drop my rate, but as someone else pointed out, only to keep me in line with what they are offering new people.

Mate of mine pays for nearly everything possible for Sky TV so is going to go with Broadband with them so it is all lumped in thinking he may get preferential offers in the future by putting all his eggs in his basket. Makes sense in theory, not so sure the reality will pan out though.

**RockyBalboa** · 23 March 2013, 18:42

Originally posted by xoggoth View Post

PS On BT live chat, Vishnu said the BT HUB had 4 ethernet ports and Shiva said that I can continue using my existing router. Khali was not available for comment unfortunately. I always think ladies with 4 arms are more informed on these matters.

Are there any 'white trash only' ISPs?

Broadband recommendations