Free, customisable, SIMPLE issue reporting tool for CLIENT

[scotspine]

it depends on your ide environment. why not write your own? take about 2 hours and it's yours.

[d000hg]

bugzilla

Ugleeeee... we use this internally right now and it's just clunky with far too many fields and really horrible query/reporting interface.

[Spacecadet]

Ugleeeee... we use this internally right now and it's just clunky with far too many fields and really horrible query/reporting interface.

Not going to argue with that.

Most projects I've worked on have just used Excel with regular round table meetings to update issues.

[krytonsheep]

Ugleeeee

Bugzilla is very customisable, so you can make it as simple as it needs to be.

Personally I like it because not only can you enter/find bugs but you can see a diff of the code changes (providing developers attach a patch file when they fix a bug).

[d000hg]

Bugzilla is very customisable, so you can make it as simple as it needs to be.

Personally I like it because not only can you enter/find bugs but you can see a diff of the code changes (providing developers attach a patch file when they fix a bug).

But the tool I want is primarily customer focused... to let them report stuff and see us discussing it. Internally developers use something more advanced, though if a single solution can do it all that'd be nice.

BaseCamp ticks all the 'idiot-proof' boxes but is unfortunately too limited. Fogbugz seems to offer the 'does everything' boxes but is not cheap, although relative to the cost of hiring developers it is not a great expense.

[krytonsheep]

Have you looked at GetSatisfaction? There seems to be a fair few companies using it (to allow customer/developer interaction). E.g. http://getsatisfaction.com/spotify