Reply to: Free, customisable, SIMPLE issue reporting tool for CLIENT

[krytonsheep]

Have you looked at GetSatisfaction? There seems to be a fair few companies using it (to allow customer/developer interaction). E.g. http://getsatisfaction.com/spotify

[d000hg]

Bugzilla is very customisable, so you can make it as simple as it needs to be.

Personally I like it because not only can you enter/find bugs but you can see a diff of the code changes (providing developers attach a patch file when they fix a bug).

But the tool I want is primarily customer focused... to let them report stuff and see us discussing it. Internally developers use something more advanced, though if a single solution can do it all that'd be nice.

BaseCamp ticks all the 'idiot-proof' boxes but is unfortunately too limited. Fogbugz seems to offer the 'does everything' boxes but is not cheap, although relative to the cost of hiring developers it is not a great expense.

[krytonsheep]

Ugleeeee

Bugzilla is very customisable, so you can make it as simple as it needs to be.

Personally I like it because not only can you enter/find bugs but you can see a diff of the code changes (providing developers attach a patch file when they fix a bug).

[Spacecadet]

Ugleeeee... we use this internally right now and it's just clunky with far too many fields and really horrible query/reporting interface.

Not going to argue with that.

Most projects I've worked on have just used Excel with regular round table meetings to update issues.

[d000hg]

bugzilla

Ugleeeee... we use this internally right now and it's just clunky with far too many fields and really horrible query/reporting interface.

[scotspine]

it depends on your ide environment. why not write your own? take about 2 hours and it's yours.

[Spacecadet]

bugzilla

[TroubleAtMill]

Another vote for Sharepoint - assuming it's already installed or you can grab a spare Windows Server box.

[d000hg]

ISTR that you can make access put it's forms out in a webpage?

No idea, but in principle it would be possible... tools like Ruby on Rails essentially auto-generate CRUD pages from a DB IIRC.

[Moscow Mule]

Seen it done, but it would mean bespoke work to make something that looks shabby

ISTR that you can make access put it's forms out in a webpage?

[d000hg]

An access database.

Seen it done, but it would mean bespoke work to make something that looks shabby

[MPwannadecentincome]

we use Jira, it is possible to hide certain bits from the end client

[tenpin]

I use Trac a lot, and it is extendable (eg tagging, breadcrumbs, account management etc.). Pages are template driven. Python underneath. The whole wiki/ticket/sourcecode integration is really good - although perhaps exposing all that to the client is maybe a bit too much. Still, you can turn stuff off/on easily enough...

http://trac.edgewall.org/

There is also TOW (Trac On Windows) that bundles up Trac, Apache, Subversion for you.

http://traconwindows.wordpress.com/

[Weltchy]

SharePoint site

[OrangeHopper]

An access database.