Section 75 of the Consumer Credit Act

[eek]

Agreed. The company has given me enough assurances that I do believe they are endeavouring to fulfil the order.

The issue is that, when I ordered the item, it was showing as "in stock", when in fact it wasn't. It's actually coming from another supplier, who are getting it directly from the manufacturer.

This other supplier is currently giving a delivery date of Thursday, so we shall see.

Been there - I will never order anything from AO.com as it's not worth the risk of failed delivery (after they sold the item at a higher price to some else between me placing the order and the delivery date even though they had taken the money),

[ladymuck]

Agreed. The company has given me enough assurances that I do believe they are endeavouring to fulfil the order.

The issue is that, when I ordered the item, it was showing as "in stock", when in fact it wasn't. It's actually coming from another supplier, who are getting it directly from the manufacturer.

This other supplier is currently giving a delivery date of Thursday, so we shall see.

I hate that. I expect 'in stock' to mean 'in our warehouse' and get very grumpy when I discover companies are selling stock they don't have, on the assumption that it will turn up in time.

[DealorNoDeal]

Been there - I will never order anything from AO.com as it's not worth the risk of failed delivery (after they sold the item at a higher price to some else between me placing the order and the delivery date even though they had taken the money),

Had a similar experience with "Go Outdoors". They have stuff on their website at very keen prices, trouble is a lot of it ain't in stock even though the website says it is. (I think they started getting a bad rep after they were acquired by JD Sports.)

[DoctorStrangelove]

I was unimpressed with AO, oddly enough Currys were better the twice they delivered stuff.

[DealorNoDeal]

This other supplier is currently giving a delivery date of Thursday, so we shall see.

It arrived yesterday aok. "Only" 3 weeks after placing the order but hey ho.

[ladymuck]

It arrived yesterday aok. "Only" 3 weeks after placing the order but hey ho.

[eek]

That's nowt - the sideboard I ordered (and paid for) in November arrived in April.

[ladymuck]

That's nowt - the sideboard I ordered (and paid for) in November arrived in April.

I was being pleased at the positive outcome rather than celebrating the length of time to achieve said outcome.

[DoctorStrangelove]

AO: once used, never again.

[DealorNoDeal]

That's nowt - the sideboard I ordered (and paid for) in November arrived in April.

Presumably, they didn't claim it was available/in stock when you ordered it?

5 months is a long time even if it was made to order. Perhaps they only cut a tree down when you place an order.