Temporary fibre internet outages several times a day - normal?

[d000hg]

OK, if you won’t reboot, I can’t help.

I never knew you worked in a call centre.

[WTFH]

I never knew you worked in a call centre.

Everyone that "works in IT" and has a partner, or parent(s) is a call centre.

[Paralytic]

Because I own more than one device

That didn't answer the "how" part though, did it? Its very possible for multiple devices to have an issue and the issue to be within your network. Have the ISP confirmed the issue is between them and your router?

[edison]

We're on Virgin cable (350/30) and see the same thing. Much more noticeable when you wfh. I asked a Virgin engineer once abut it and he said sometimes they push out new router configs that can cause the router to reboot but some days ours went down 4 or 5 times a day. then we'd go months without it happening at all.

They never show as faults on Virgin.

Doesn't help much I know but at least you're not alone eh ?

Yep, exactly the same with Virgin on the same service.

It's particularly been a pain since they swapped our router several times when they moved to the Super Hub 3 about 2 years ago.

[HoofHearted]

PlusNet, cable direct to router (engineer checked and replaced the socket) then CAT6. But this isn't an issue with my computer alone, all devices wired and WiFi.

Why would I turn my computer off? Then I have to waste time restarting it!

We're with PlusNet (40/10 FTTC) and I WFH using RDP all the time, and we never encounter this sort of problem. Although my PC is turned off every night the router (Netgear D6400) stays powered up for other devices.

If you haven't already I'd raise a ticket with PlusNet, IME they're pretty good at tech problems (although not as good as they were before BT bought them and they had a massive publicity drive).

[eek]

Yep, exactly the same with Virgin on the same service.

It's particularly been a pain since they swapped our router several times when they moved to the Super Hub 3 about 2 years ago.

Fork out the extra for Virgin Business broadband and those updates are pushed in the middle of the night with 2 weeks prior notice...

[CheeseSlice]

If your PC is on 24/7 you can run ping and pipe the output to a logfile. I recall either myself or someone else posting a quick script for this on this forum a while back.

You need to get the evidence and send it to your ISP when you log a case.

I had a similar probem with my FTTP connection and it turned out I had a dodgy wifi router. Quick replace by the engineer and problem solved.

[HoofHearted]

You need to get the evidence and send it to your ISP when you log a case.

Not strictly true with PlusNet, they'll open a case without it but it wouldn't hurt for if they come back and say everything's fine

[hairymouse]

If it helps, I have Plusnet for ADSL and I've noticed that my internet regularly drops out for a second or so every once in a while.

It might be worth checking the power saving settings for the network connection (?!!) , apparently windows wants to put it to sleep if not used sometimes. It's the final tab on the properties window. HTH

[d000hg]

Not strictly true with PlusNet, they'll open a case without it but it wouldn't hurt for if they come back and say everything's fine

I've found them fair disinterested which is why I thought gathering evidence would help me push them to respond properly.

I can't easily prove it is not an issue with my router/modem - it reports no connection but of course that could be a firmware glitch or whatever. I figured if I have logs then PlusNet can corroborate them against theirs - but hence my question do they have such logs for every household's connectivity?