Reply to: Google MFA Without Mobile Device

[WTFH]

well the whole idea of backup device is for when I am overseas and I lose or get my main handy stolen I can have an easy fallback. If I can't have a spare sim then in my opinion the provider hasn't thought through what I think is a common use case. If I am in a country where I can get a replacement EE sim then yes I think this is acceptable but if I can't get replacement from high street then I am scuppered.

You are scuppered because you can't accept any responsibility and you haven't thought through what you can do as a professional.


Thread closed.

[Baddish]

well the whole idea of backup device is for when I am overseas and I lose or get my main handy stolen I can have an easy fallback. If I can't have a spare sim then in my opinion the provider hasn't thought through what I think is a common use case. If I am in a country where I can get a replacement EE sim then yes I think this is acceptable but if I can't get replacement from high street then I am scuppered.

[eek]

I am with EE.

I have Samsung galaxy with Blackberry priv as back up. My contract is SIM only

doable with an eSim - not practical with a standard sim.

[northernladuk]

I am with EE.

I have Samsung galaxy with Blackberry priv as back up. My contract is SIM only

Why don't you ring them an ask rather than putting all this pointless drivel on here and getting the same answer? Like try do something for yourself for a change? You might find it quite refreshing to do something by yourself.

[Baddish]

You can ask your service provider how much they would charge for a service like that, they may offer it, or they may not.
We don't know who your provider is, we don't know what type of phone you have, we don't know what type of contract you have.

I am with EE.

I have Samsung galaxy with Blackberry priv as back up. My contract is SIM only

[WTFH]

Now that I have a new back up phone as well as my day to day phone I hope to avoid these issues.

Would I be able to ask provider for back up sim so that if I lose my phone and I'm abroad I can make a call and they will activate new sim?

You can ask your service provider how much they would charge for a service like that, they may offer it, or they may not.
We don't know who your provider is, we don't know what type of phone you have, we don't know what type of contract you have.

[Baddish]

Now that I have a new back up phone as well as my day to day phone I hope to avoid these issues.

Would I be able to ask provider for back up sim so that if I lose my phone and I'm abroad I can make a call and they will activate new sim?

[Baddish]

You not got a new phone yet and this thread can die?

I didn't post on these threads for several days and then the poster Dhoog directed a question to me so I answered it.

You are rude and not at all helpful

[Baddish]

Couldn't you drop someone an email or phone-call and ask them to sort it? Phone the office, ask to speak to someone, the old fashioned way when we talked to each other?
Maybe not, this is a genuine question not a snarky comment

No, there is no such published point of contact - maybe this is hard when the support team is distributed all around the world? All communications to support team is done from within portal.

[d000hg]

Couldn't you drop someone an email or phone-call and ask them to sort it? Phone the office, ask to speak to someone, the old fashioned way when we talked to each other?
Maybe not, this is a genuine question not a snarky comment

[eek]

I'm really struggling to believe this and after following your posts I'm even less inclined to believe it. If this is the case you need to feed this back to the service desk team as they've a massive single point of failure. But I doubt they have.

You not got a new phone yet and this thread can die?

I suspect there is a massive single point of failure - but it's likely to only occur in situations where people are playing tricks, for instance not using a desktop email client or their work laptop.

[northernladuk]

The main issue I was facing here was I needed to authenticate with 2FA in order to be able to raise support ticket to reset 2FA.

I'm really struggling to believe this and after following your posts I'm even less inclined to believe it. If this is the case you need to feed this back to the service desk team as they've a massive single point of failure. But I doubt they have.

You not got a new phone yet and this thread can die?

[SimonMac]

CBA to read the whole thread, but anything that needs Google 2FA I use Authy rather than the google authticator which has a desktop application not just your phone

https://authy.com/

[Baddish]

CBA to read the long thread but assume you were actually able to resolve this OP - can you summarise the process?

My client can disable 2FA on their VPN on a per-user basis or for everyone in case of issues on their end.
I wondered if you could get a cheap Android tablet or disposable phone easily enough. I assume even though you can run Android Apps on a Windows PC these days, authenticator won't work that way otherwise this could have been an idea.

The main issue I was facing here was I needed to authenticate with 2FA in order to be able to raise support ticket to reset 2FA. Originally my attention was to use my ipad then to perform 2FA but they needed to reset 2FA in my security settings and then I was needing to scan in a barcode in the ios Google authenticator app to get it to work.

In the end by going around in many circles I had a colleague raise support ticket for me and support desk reset 2FA for me so I can set up on ios or android but by that time my new android handy had arrived and I don't think reset was necessary as the 2FA in google authenticate is associated with my google account and is portable across any android device.

I now also have back up android device.

[d000hg]

CBA to read the long thread but assume you were actually able to resolve this OP - can you summarise the process?

My client can disable 2FA on their VPN on a per-user basis or for everyone in case of issues on their end.
I wondered if you could get a cheap Android tablet or disposable phone easily enough. I assume even though you can run Android Apps on a Windows PC these days, authenticator won't work that way otherwise this could have been an idea.