
The delivery notifications had dire warnings about “kerbside-only drop-off”, not taking away pallets, and so on. Based on past experience of delivery people, I suspected I was going to end up out on the road with 70Kg of flatpack, and had roughed out a plan for dealing with it using the sack truck

But the guy couldn’t have been more helpful! He’d wheeled it in from the road to the door downstairs and rang the bell, so I told him I’d pop straight down. I’d already put the tape measure and Stanley knife in my pocket, just in case. When I got down there, about the first thing he said was “I assume you won’t want the pallet” and started stripping off all the sheet plastic bits holding it on there. There were two separate flatpacks, the big one being the desktop - it’s a corner desk, 160cm wide and 120cm deep.
He helped me get them both into the hall, and when I wondered aloud if the desktop would fit in the lift and started measuring it, he said “Let’s check, otherwise I’ll help you get it upstairs”. So we shifted the small box to the lift, where he took one look with his practised eye and said “Yeah, no problem” and went back for the big one. Got them both in, he said “There you go, all yours now!” and off he went. Excellent service, well above and beyond what I’d expected from the notifications!







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