You look like a Duck thanks for calling HMRC

[vetran]

Nothing costs a Billion unless you take on and believe in the top consultancies, its all just money for the boys

1000 consultants at £1000 a day times over 4-5 years easy. Wait till you get shafted for software!

[dsc]

The majority of questions asked of service agents are very similar. For Orders / shipping ~80% are 'WISMO' where is my order?
For Banks / service providers as I understand it is ~80% Balance, charges and transaction enquiries, for service its when is the engineer coming and what will he do or did he do last time?

Transferring those to bots free up service agents to deal with the complicated stuff/be sacked.

For example a successful one that has been running for 5+ years:

https://www.chatbotguide.org/ups-bot

https://www.jetlink.io/ups-chatbot-case-study

Integrating online answers with a copy of transcript would improve the lacklustre service from HMRC. Adding an Audio bot is probably more difficult to do well so lets just get a decent online chat bot going first.

The real question is can they do it for less than a Billion?

I'm not saying bots can't work, I'm simply stating that I have doubts the company will deliver. I'm also surprised that the CEO said it worked so well in Denmark as they have the most complicated tax system in the world, compared to DK, UK is like a walk in the park.

[tazdevil]

The real question is can they do it for less than a Billion?

Nothing costs a Billion unless you take on and believe in the top consultancies, its all just money for the boys

[sadkingbilly]

The real question is can they do it for less than a Billion?

see above

[vetran]

"I think it's doable and possible, but also it requires you to balance these things."

"Timing wise you need to make sure you have enough of the personal advice and the digital capabilities in order to strike that balance… It takes time."

What a lot of waffle, as usual from a CEO, anything is doable, everything is doable, not sure when / how, but it is, strike that balance, be just right bla bla bla. Expect bollocks results in 5 years time.

The majority of questions asked of service agents are very similar. For Orders / shipping ~80% are 'WISMO' where is my order?
For Banks / service providers as I understand it is ~80% Balance, charges and transaction enquiries, for service its when is the engineer coming and what will he do or did he do last time?

Transferring those to bots free up service agents to deal with the complicated stuff/be sacked.

For example a successful one that has been running for 5+ years:

https://www.chatbotguide.org/ups-bot

https://www.jetlink.io/ups-chatbot-case-study

Integrating online answers with a copy of transcript would improve the lacklustre service from HMRC. Adding an Audio bot is probably more difficult to do well so lets just get a decent online chat bot going first.

The real question is can they do it for less than a Billion?

[dsc]

"I think it's doable and possible, but also it requires you to balance these things."

"Timing wise you need to make sure you have enough of the personal advice and the digital capabilities in order to strike that balance… It takes time."

What a lot of waffle, as usual from a CEO, anything is doable, everything is doable, not sure when / how, but it is, strike that balance, be just right bla bla bla. Expect bollocks results in 5 years time.

[sadkingbilly]

What training is required to go on strike?

ask arthur's androids.

[Zigenare]

1 billion overspend on MTD is shameful. How many doctors and nurses could have been trained for that?

What training is required to go on strike?

[ladymuck]

1 billion overspend on MTD is shameful. How many doctors and nurses could have been trained for that?

[vetran]

https://www.thisismoney.co.uk/money/...ontractor.html

We can get tax office call waiting times down to FIVE minutes… but chatbots are essential, says new HMRC contractor