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Previously on "I for one welcome our new robot underdogs"
Suitable RFID chips on every item would mean a whole trolley full of goods could be swiped in one go, instead of having to be manually swiped one at a time. But checkout staff might still be needed to pack the items
They've been around a while. The reason they aren't used is because they're expensive and unreliable. Fine for a small store to "make a point" but not really suitable for large supermarkets on low profit margins.
The vast majority in the supermarket I go to don't use the automatic checkout and they still need someone to stand there and check it. I think it is highly doubtful that robots will be serving you in a restaurant or that anyone will be replaced. The benefit of the automatic check out is simply if you have a small number of goods you don't have to wait in a queue, so the supermarket benefits by increasing its turnover not through replacing people with automation.
Suitable RFID chips on every item would mean a whole trolley full of goods could be swiped in one go, instead of having to be manually swiped one at a time. But checkout staff might still be needed to pack the items
You'll need more than a handful of small stores to prove this will be much better than automated check out used in all other supermarkets. Of course a small store will work this way, but not large supermarkets.
The vast majority in the supermarket I go to don't use the automatic checkout and they still need someone to stand there and check it. I think it is highly doubtful that robots will be serving you in a restaurant or that anyone will be replaced. The benefit of the automatic check out is simply if you have a small number of goods you don't have to wait in a queue, so the supermarket benefits by increasing its turnover not through replacing people with automation.
The vast majority in the supermarket I go to don't use the automatic checkout and they still need someone to stand there and check it. I think it is highly doubtful that robots will be serving you in a restaurant or that anyone will be replaced. The benefit of the automatic check out is simply if you have a small number of goods you don't have to wait in a queue, so the supermarket benefits by increasing its turnover not through replacing people with automation.
Self checkout allows you to get 4 - 12 times the number of customers through with one member of staff. Even Lidl have them.
Take Slough Tesco where they used to have 30 - 40 staff on trolley tills they now have 20 and 2 self checkout areas, those areas replaced about 15 trolley tills. The queues are now much shorter. Now where do you think the checkout staff have gone?
You still need checkout staff for the big shop but the trolleys don't have to wait for the basket shop. Personal experience is the supermarkets have less checkout staff than they used to. Count the empty tills at busy times.
Forbes & McD think you are wrong on kiosks it is at present moving in on fast food.
You walk up, order and wait a couple of minutes and a member of staff hands you your food. No trying to understand their accent or vice versa (or even language when travelling) There are 6 kiosks and one host(ess) in Mc Donalds Maidenhead in place of 3-5 staff at busy times. The food is prepared in the kitchen not by people handling filthy money.
I don't expect the Ritz to install a kiosk but the advantages of pre ordering via an app so your meal appears perfectly cooked 5 minutes after you sit down has a lot of customer appeal, even in mid range restaurants, its like phoning up to book / confirm a table as you are travelling to the restaurant and ordering then.
Increasing throughput in a restaurant improves profit even with silver service. With scarce slots you may be able to increase the number of covers. I would in a harvester or similar be happy to pre order via an app and not wait for my meal.
Self check outs are good if you have one or two things, are paying by card and want/need to be in and out quick. They are utterly useless for processing a full shop.
the vast majority of shops are <10 items.
1 operator can service a dozen self service tills.
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