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Car hire cancelled - no questions asked, full refund.
Our hotel is buys trying to sort out existing guests, understandably. I'm not too worried about our money there. They are a small business who will be struggling to work things out financially, etc.
BA flight? Their Manage My Booking site is down. Their phones are turned off (you can't get through even the exec club numbers). Their twitter feed is going unmonitored.
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